HR Operations 12 Month FTC

BREVAN HOWARD ASSET MANAGEMENT LLP•New York, NY

11h

About The Position

As part of the global HR Operations team and reporting to the HR Operations Manager this HR Operations role delivers a high‑quality, efficient, and customer‑focused operational HR service. The role provides first‑line support across the employee lifecycle, ensures accurate and compliant data management, and plays a key part in enhancing and modernizing HR processes through automation and digital tools.

Requirements

Proven experience in HR Administration or People/HR Operations at a similar level.
Experience with HR systems, ideally Workday.
Familiarity with ticketing systems for HR (e.g. ServiceNow, Jira).
Customer-focused with the ability to manage conflicting priorities and meet stakeholder needs.
Excellent written and verbal communication skills.
Strong attention to detail and ability to collaborate cross-functionally.
Proficiency in Microsoft Office Suite, including intermediate Excel skills.

Nice To Haves

Degree or equivalent in Business, Human Resources, or a related field (desired but not essential).
Experience with workflow automation tool (Power Automate, Power Bi. SharePoint).
Exposure to AI‑based HR tools or agents.
Knowledge of EMEA employment legislation/compliance laws and market practices, including immigration.
Additional knowledge of other regions (APAC/US) is a plus.
Experience supporting system upgrades or process redesign.

Responsibilities

Employee Inquiries: Regularly review and resolve HR queries, providing first-level support and escalating issues as needed. Ensure SLAs are met while delivering excellent customer service.
Employee Lifecycle Support: Support administrative aspects of the employee lifecycle, including probation management, performance management documentation, job changes, and offboarding. Use Workday extensively to process these changes.
Employee Lifecycle Administration:: Drive new employee onboarding activities, including employment verification, contract creation, background checks, offer letters, and employment agreements and general lifecycle support and administration through to offboarding.
First Line HR System Support: Engage daily with HR information systems (Workday) and other applications (DocuSign, Excel, Adobe Acrobat). Provide first-level process and technical support, respond to employee queries, and maintain accurate data.
HR Systems & Digital Tools: Provide first‑line support for Workday and related applications; support enhancement testing.
Automation & AI‑Driven Improvement: Identify manual tasks and contribute to workflow automation and AI‑enabled tools.
Payroll and Benefits: Support payroll processes and administration of employee benefits.
Stakeholder Liaison: Collaborate with HR Business Partners to ensure coherency in new hire preparation and maintain best practices across sectors (Payroll, IT, Facilities, Legal, Compliance).
Data Management & Reporting: Create and maintain accurate employee data, coordinate information collection, and ensure data integrity and compliance in Workday HCM.
Reporting: Generate standardized workforce reports and analytics, providing insights into metrics such as headcount, joiners, movers, leavers, and employee demographics.
Stakeholder Collaboration: Partner with HRBPs, TA, Payroll, IT, Facilities, Compliance, and Legal.