HR Operations Specialist II

OpenGov•San Francisco, CA

12d•$85,000 - $93,500

About The Position

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The HR Operations Specialist II plays a critical role in delivering a seamless and compliant employee experience across the full employee lifecycle. This position is responsible for managing onboarding and offboarding processes, administering employee benefits programs, supporting compliance initiatives, and maintaining accurate HR systems and reporting. Working closely with HR leadership and cross-functional partners, this role supports operational excellence through process improvement, data analysis, and system optimization (including Workday workflows). The HR Operations Specialist II also serves as a trusted employee resource for benefits, compliance, verifications of employment, and general HR inquiries.

Requirements

3+ years of progressive experience in human resources or HR operations required.
Experience administering employee benefits and leaves & accommodations, and supporting compliance initiatives required.
Experience managing onboarding and offboarding processes across multiple states required.
Experience with HRIS systems (Workday preferred).
Strong analytical and problem-solving skills with high attention to detail required.
Excellent verbal and written communication and organizational skills required.
Demonstrated ability to handle confidential information with discretion and professionalism required.

Nice To Haves

Bachelor’s degree in human resources or related field preferred.
Intermediate Excel proficiency and comfort with reporting and data analysis preferred.
Independent self-starter who can work with minimal direction and proactively recommend process improvements preferred.

Responsibilities

Manage the onboarding lifecycle from offer letter through new hire integration, ensuring a best-in-class and compliant experience across multiple states.
Oversee and continuously improve the New Hire orientation sessions to align with company culture and scaling needs.
Coordinate and manage the offboarding process to ensure smooth transitions and compliance.
Ensure completion and accuracy of all onboarding and offboarding documentation and system updates.
Administer employee benefits programs including medical, dental, vision, life insurance, and wellness initiatives.
Support enrollment, renewals, qualifying life events, and distribution of benefits information.
Partner with benefits vendors and consultants to ensure service quality and compliance.
Serve as the primary point of contact for employee benefits inquiries and issue resolution.
Lead leaves of absence and accommodations administration in partnership with external administrators.
Conduct benefits orientations and assist with employee education sessions.
Ensure compliance with applicable federal, state, and local laws including ACA, FMLA, ERISA, and multi-state employment regulations.
Prepare and support filing of required compliance reports and audits.
Maintain accurate employee data and conduct regular audits to ensure data integrity.
Stay current on legislative updates impacting benefits and HR operations.
Utilize Workday (or HRIS) for data entry, workflow management, reporting, and data tracking.
Generate, update, and maintain reports for cross-functional stakeholders.
Analyze HR data to identify trends and recommend improvements.
Identify process inefficiencies and collaborate with HR team members to implement scalable solutions.
Serve as an employee advocate responding to inquiries routed through the HR inbox and/or ticketing system (Jira).
Manage verifications of employment and support immigration coordination with outside counsel.
Provide administrative and transactional support across HR functions including performance management, compensation, and benefits initiatives.
Maintain confidentiality and discretion in handling sensitive employee information.