HR Operations Program Manager

Children's National Medical Center-posted about 2 months ago
Full-time • Mid Level
Silver Spring, MD
5,001-10,000 employees
Hospitals
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The HR Operations Program Manager is responsible for leveraging technology to develop and drive the optimization of our human resources operations. The goals of this role will be to achieve enhanced efficiency, improved customer (employee and leader) experience, and continued compliance with relevant regulations. This role will analyze, design, document, and implement process improvements across all HR functions, including recruitment, onboarding, performance management, payroll, benefits administration, and employee/labor relations. This position will collaborate closely with HR leadership, business partners, and cross-functional teams to identify pain points, gather requirements, and develop solutions that align with organizational objectives. Key deliverables include process maps and gap analyses, best practice recommendations, draft policy updates, redesign and automation of forms, and facilitation of change initiatives. This role will serve as coordinator of Subject Matter Expertise working in collaboration with Learning and Development to create training collateral for all levels of HR staff as well as assist with facilitating training HR staff on new processes. This role will provide input on key performance indicators and assist with gathering baseline metrics and reporting on improvements.

  • Analyze existing HR operations processes to identify inefficiencies and areas for improvement.
  • Collaborate with HR and cross-functional teams to gather requirements and feedback.
  • Design, implement and educate streamlined HR operations workflows and procedures.
  • Create process maps, gap analyses, and root cause analyses.
  • Recommend and apply best practices and process improvement methodologies.
  • Monitor and measure the effectiveness of implemented improvements.
  • Utilize HR technology and automation tools to enhance efficiency.
  • Report progress and results to HR leadership and stakeholders.
  • Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ's & other related written correspondence, documents & forms.
  • Acts as a thought partner in developing training programs in collaboration with Learning and Development partners that address knowledge gaps and enhance readiness.
  • Assists in continuously refining workflows, HR policies, and procedures enforcement.
  • Works as a strategic partner to improve and leverage the tools the HR team utilizes, including Workday, Kronos and ServiceNow, or other related tools and systems.
  • Participates in the implementation and evaluation of services, programs, and performance standards to achieve HR departmental goals.
  • Promotes awareness and adherence to organizational, state and federal regulatory standards such as HIPAA and CNMC policies and procedures.
  • Ensure compliance with legal, regulatory, and company standards.
  • Anticipate and responds to customer needs; follows up until needs are met
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
  • Use resources efficiently
  • Search for less costly ways of doing things
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  • Bachelor's Degree Bachelor's degree or an equivalent combination of education and experience. (Required)
  • 8 years HR Operations, process improvement methodologies, excellent project management skills and focus on HR Policy Development.
  • Proficiency with quality improvement tools such as process mapping and gap analyses.
  • Ability to manage multiple projects and priorities simultaneously.
  • Understanding of HR compliance and regulatory requirements.
  • Experience leading and supporting the HR decision-making process.
  • Ability to demonstrate outcomes with enhancing HR service delivery.
  • Experience leading in a remote and on-site environment.
  • Experience defining and measuring process improvement metrics (Required)
  • HR related federal and state laws
  • Quality Improvement tools and Processes
  • Excellent written communication skills required including experience delivering concise reporting/dashboards
  • Excellent consumer relations and customer service skills required
  • Excellent project management skills required
  • Ability to work collaboratively with diverse teams
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