HR Operations Mgr

About the position

The HR Operations Manager is responsible for overseeing critical HR programs and compliance initiatives that support employees through life cycle events, including but not limited to tuition reimbursement, relocation, and other HR-related programs. This role is focused on continuous improvement and efficient administration of high-impact employee programs while maintaining strict adherence to legal and regulatory requirements.

Responsibilities

• Develop, oversee, and optimize HR operational programs focused on employee life cycle events including referral programs, onboarding activities, service recognition, tuition reimbursement, relocation, and offboarding events.
• Establish, monitor, and refine processes to ensure efficiency, compliance, and a seamless employee experience.
• Identify and implement automation and technology solutions to improve accessibility and reduce administrative burden.
• Serve as a subject matter expert for assigned programs, ensuring alignment with policy, employment and labor laws, and industry best practices.
• Manage vendor relationships including contract review, invoice processing, expense tracking and service-level agreements (SLAs) monitoring.
• Develop and track metrics to evaluate program effectiveness and team member satisfaction.
• Oversee HR Compliance including support for SOX and internal/external audits and reviews.
• Partner with HRBPs, Team Member Relations, Talent Acquisition, and Organizational Development & Learning to ensure program alignment.
• Monitor changes in employment and labor laws and maintain organizational compliance.

Requirements

• Bachelor's degree in business administration or human resources, or equivalent experience.
• 5+ years of relevant experience with a minimum of 3 years supervisory experience.
• Advanced proficiency with MS Excel & MS PowerPoint (creating graphics, charts).
• Strong understanding of HR policies, procedures, and regulations.
• Knowledge of HR best practices and trends.

Nice-to-haves

• Exceptional organizational and time management skills.
• Proven ability to manage competing priorities in a fast-paced deadline-driven environment.
• Proactive problem-solving capabilities with a data-driven approach to decision-making.
• Proven ability to communicate clearly and build rapport.
• Balance compliance with an employee experience mindset.
• Detail-oriented with a continuous improvement approach.
• Demonstrated leadership and team management skills.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date).
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays (7 days per year, based on start date).