HR Operations Consultant

Trinity Health•Dubuque, IA

20h

About The Position

The HR Operations Consultant serves as a business operations consultant and liaison to business line leaders and Centers of Expertise (COEs), supporting operations, projects, programs, and service delivery outcomes. This role involves critical thinking, information exchange, problem-solving, and independently completing actions that require planning, implementation, coordination, and evaluation. The consultant is expected to have a broad knowledge of multiple operational areas of human resources or seasoned knowledge in a specialization to understand business needs and the interrelationship of issues impacting the implementation and delivery of strategically aligned business operations and services. The position provides consultative support to the CHRO/Director HRBP in implementing HR strategy, workforce plans, operational services, and other initiatives, ensuring HR programs and services meet delivery expectations and align with business strategy. The consultant also guides business operational leaders in identifying local business needs while leveraging COE resources. Key responsibilities include specialized assignments, developing integrated solutions, serving as a ministry point of contact for HR Shared Services (HRSS) and COEs, handling data integrity audits, preparing statistical reports, developing communication materials, maintaining HR intranet content, and coordinating support for organizational changes.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
Experience in state and federal laws & government & regulatory reporting requirements related to HR.
Experience in the development, interpretation, and application of human resources policies, practices and programs.

Responsibilities

Serve as a business operations consultant & liaison to HM business line leaders & COEs supporting operations, projects, programs & service delivery outcomes.
Perform work activities with direction & oversight from the CHRO/Director HRBP, in collaboration with various organizational levels.
Complete actions requiring planning, implementation, coordination & evaluation activities independently.
Provide consultative support to the CHRO/Director HRBP in the implementation of HM business HR strategy, workforce plans, operational services & other initiatives.
Ensure HR programs & services meet delivery expectations & are aligned to business strategy.
Participate with, provide guidance & support business operational leaders to identify & determine local business needs while leveraging Centers of Expertise (COE) resources to achieve desired business outcomes.
Be responsible for specialized assignments requiring the application of analytical & adaptive thinking challenges & practical guidance & direction.
Develop integrated solutions to resolve technical & business issues & strategies which support HR business needs.
Serve as ministry point of contact for HR Shared Services (HRSS) & COE providing business context & ensuring requests submitted to COE are consistent with HRBP & leadership organization & talent strategy.
Obtain & exchange information in response to COE services; serve as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.
Process HRSC & HR employment & other administration activities (i.e., subpoena, colleague records) providing requested materials & monitoring completion & accuracy of actions.
Conduct data integrity audits; review, verify, & maintain system data (e.g., supervisory orgs) & correct system discrepancies.
Identify & prepare statistical & operational reports & metrics & provide appropriate interpretation & application of data.
Interface with HRSC & TIS HR technology for guidance.
Prepare, develop & present communication materials, documentation, templates, toolkits, reports & detailed summaries & guidelines for a variety of audiences to ensure HR services, processes, policies & procedures are communicated, implemented & aligned.
Maintain local HR intranet site updates, policy updates (reviewing, uploading & indexing).
Gather, validate, & prepare colleague & organizational data for transactions resulting from acquisition, colleague transitions, job elimination & transfers.
Coordinate support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions & communications.
Perform job description updates & maintenance for job families or job roles pending standardization.
Respond to department business leader requests for internal HR/COE information & direct leaders toward self-service or shared services channels as appropriate.
Provide training & guidance as needed.
Act as liaison between HR & executives, management, professionals, & colleagues.
Proactively consult & engage operationally on the development & implementation of HR programs & strategies.
Provide business context to ensure consistency with HR-related decision support, client communications & program administration.
Provide leadership, direction & oversight of HR program(s) or workstreams.
Facilitate and develop HR operations processes & tools.
Provide escalated support for HR tactical functions.
Manage & implement small to medium-scale projects, programs & initiatives.
Develop & manage aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.
Research & compile information to support ad-hoc operational projects & initiatives.
Synthesize & analyze data & provide detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverage program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintain a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.