HR Onboarding Coordinator 1

US Bank • Minneapolis, MN

342d • $21 - $31

About The Position

The HR Onboarding Coordinator is responsible for facilitating the end-to-end onboarding process during pre-hire and onboarding stages. This role will support new hires and their managers to provide a seamless onboarding experience from pre-employment to post-hire. The Onboarding Coordinator partners with various levels of line of Business leadership, HR, and risk to provide a high-quality onboarding experience. This role requires confidentiality, problem-solving, curiosity, research skills, resourcefulness, exceptional customer service and communication.

Requirements

• Customer Service: Accessible to the customer, discerning information that is significant and essential to customer success.
• Communication: Communicate ideas in a clear, concise and respectful manner in both written and verbal form to a variety of audiences.
• Problem Solving: Identify and document problems, using reason logic and intuition to define problems and involve the right team to help resolve issues.
• Time Management: Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines.
• Process Thinking and Improvement: Integrate and link individual processes, understanding how seemingly unrelated components interact.
• Technical/Software: Experience with Workday, PowerPoint, Word and Excel.
• Data Management: Ability to understand, summarize and assess large amounts of data.
• Functional Knowledge: Established vocabulary of general HR terminology (recruitment, payroll, benefits).
• Confidentiality: Commitment to maintaining the highest level of confidentiality when dealing with personal information.

Responsibilities

• Provide high level comprehensive support to pre-hires and current employees while adhering to company policies, procedures, and industry regulations.
• Manage an ongoing case load in Case Management System, supporting operational processes and audits to ensure business line needs are met within determined Service Level Agreements (SLAs).
• Escalate complex issues with candidates, employees, managers, HR Staff and external vendors.
• Maintain useful working knowledge of company policies, procedures, regulations, and business ethics.
• Employ a risk-based approach to problem solving, maintaining a clear understanding of legal and compliance requirements related to assigned areas and projects.
• Respond to inquiries within determined Service Level Agreements (SLAs).
• Maintain the highest level of confidentiality when dealing with personal information.
• Understand and utilize HR systems including Workday and ServiceNow.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees