HR Manager

MML Hospitality•New York, NY

10d

About The Position

The Human Resources Manager at Nine Orchard serves as the primary HR leader for the hotel, acting as a trusted partner to hotel leadership and employees alike. This role oversees all on-property HR functions, including union labor relations, employee relations, onboarding, compliance, HRIS administration, and employee engagement. The ideal candidate brings strong hospitality experience, proven union expertise, excellent judgment, and a hands-on leadership style suited to a fast-paced luxury hotel environment.

Requirements

7+ years of HR experience, preferably in hospitality, hotels, or a unionized environment
Demonstrated union experience required (grievance handling, CBAs, labor relations)
Strong working knowledge of employment law and compliance best practices
HRIS experience required (Paylocity preferred)
Exceptional communication, organization, and problem-solving skills
High level of discretion and professionalism

Nice To Haves

Spanish fluency (written and spoken) is a strong plus

Responsibilities

Serve as the primary HR contact for unionized and non-union employees
Manage union relationships, including contract interpretation, grievances, investigations, and disciplinary processes
Partner with hotel leadership to ensure consistent application of collective bargaining agreements and company policies
Provide guidance on employee relations issues with professionalism, discretion, and empathy
Manage full-cycle onboarding for all hotel employees, including new hire paperwork, orientation, and system setup
Lead engaging and informative new hire orientations (Spanish-language support when needed)
Act as a consistent, accessible HR presence on property, fostering trust and approachability
Ensure compliance with federal, New York State, and New York City labor laws
Conduct regular audits (I-9s, certifications, postings, safety training, union documentation)
Maintain, communicate, and enforce HR policies and procedures
Maintain accurate employee data in HRIS systems (Paylocity preferred)
Generate and analyze reports related to staffing, turnover, retention, and compliance
Ensure data integrity across HR, payroll, and benefits platforms
Track employee leave (medical, FMLA, NY Paid Family Leave, sick time, parental leave)
Partner with payroll and benefits teams to ensure accurate processing and communication
Lead employee recognition initiatives, including anniversaries, milestones, and celebrations
Support engagement efforts that strengthen morale, retention, and workplace culture
Participate in cross-functional HR initiatives aligned with hotel and corporate priorities
Support continuous improvement of HR systems, communication, and employee experience