HM Manager

Zillow

20d•$103,500 - $174,000•Remote

About The Position

We are seeking a dynamic HR Manager to support our go-to-market and/or Customer Experience Operations business. This individual will partner closely with leaders and teams to shape and execute people strategies that enable business success. The ideal candidate combines strategic HR expertise with a roll-up-your-sleeves approach to daily HR operations, building strong relationships across the business while delivering impact on both organizational and individual levels. We are seeking a dynamic HR Manager to support our go-to-market and/or Customer Experience Operations business. This individual will partner closely with leaders and teams to shape and execute people strategies that enable business success. The ideal candidate combines strategic HR expertise with a roll-up-your-sleeves approach to daily HR operations, building strong relationships across the business while delivering impact on both organizational and individual levels.

Requirements

Bachelor's degree in Human Resources Management, Business Administration or related field preferred.
8- 10 years of HR-related experience.
Experience with go-to-market or customer experience center organizations, with a focus on delivering exceptional service and resolving complex issues efficiently.
Proven ability to support international teams, demonstrating cultural sensitivity and effective communication across diverse regions.
Hands-on experience with Software as a Service (SaaS) platforms, including implementation, management, and optimization to enhance HR processes and employee experiences.
You can achieve positive results in a fast-paced environment and guide leaders through a variety of organizational changes.
You use your knowledge of modern talent strategies to influence and drive strategic business outcomes.
You are able to use your extensive knowledge of HR policies, procedures, compliance and practices and experience to develop, implement, and maintain HR projects and programs.
You use your experience in diagnosing problems and critical thinking skills to identify and drive appropriate solutions.
You are an effective written and verbal communicator with conflict resolution skills and leadership coaching skills.
You have shown an ability to practice a high level of confidentiality.
You can handle high-volume workflow with minimal oversight and changing priorities.

Nice To Haves

Experience with HCM systems (Workday) preferred.

Responsibilities

Act as a trusted advisor to senior business leaders, aligning HR strategies with business priorities, including identifying ways to leverage AI and evolving technologies to improve productivity and the employee experience.
Partner with leadership on workforce planning, organizational design, talent development, and change management initiatives.
Provide coaching and thought partnership to senior leaders on leadership skills, team dynamics, and employee engagement.
Influence business leaders and drive effective decision making through use of data and analytics.
Drive effective performance management practices, including goal setting, feedback, calibration, and career development.
Manage sensitive employee relations issues with sound judgment, discretion, and compliance with policy and law.
Oversee leave of absence processes, accommodations, and return-to-work planning in partnership with HR operations.
Lead talent review and succession planning processes; develop career development and retention plans in partnership with leadership.
Guide leaders through organizational changes with a focus on communication, clarity, and employee experience.
Partner with internal communications teams to ensure timely and effective messaging to employees.
Promote inclusion, belonging, and a high-performance culture across teams.
Serve as an advocate for employees, ensuring a positive, equitable, and supportive workplace.
Monitor and analyze employee feedback and workforce data to inform HR strategies.
Champion programs that enhance employee well-being, recognition, and engagement.