HR Manager, Employee Relations

Pet Paradise•Jacksonville, FL

2d•Onsite

About The Position

WE ARE PET PEOPLE! Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family members the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. We are currently searching for an HR Manager, Employee Relations to join our collaborative Human Resources Team at our San Marco headquarters in Jacksonville, FL! Qualified candidates will be conscientious, focused, results-driven leaders with strong communication and people skills, who have a passion for best practices, relationship building, and conflict resolution. The HR Manager, Employee Relations will serve as a trusted advisor to managers and employees, fostering a culture of engagement, performance, and alignment to the company’s core values. The role will oversee the employee relations function throughout the organization, including operations, veterinary care, and HQ. This individual must possess extensive HR technical knowledge, strong written, oral, and interpersonal communication skills, and sound judgement to serve as an effective counselor and coach.

Requirements

Bachelor’s degree in human resources or related field, with 5+ years of relevant experience as an HR Generalist or in a similar Employee Relations role.
Multi-state hospitality, Manufacturing, or retail industry is highly preferred.
Strong background in workplace investigations, conflict resolution, and progressive discipline processes.
Proven experience in a consultative HR or HRBP role, providing guidance to employees, managers, and business units.
PHR or SHRM-CP certification preferred.
Proficient with HR tools such as applicant tracking systems (ATS), onboarding, and learning management systems (LMS).
Ability to travel as needed (approximately 20% travel across resort locations).
Initiative-taker who thrives in an extremely fast-paced, high-growth environment.
Strong written and verbal communication skills that display professionalism and confidence.
Experience delivering training and presentations (live and webinar formats) to diverse audiences.
Strong interpersonal skills, with proven abilities in leadership, influence, and relationship-building across teams and functions.
Strong organizational skills, initiative, and attention to detail.
Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with HRIS systems and ability to compile reports.
Work on-site in an office environment at Pet Paradise HQ, in the San Marco area of Jacksonville.
Authorized to work in the US without sponsorship and ability to pass a criminal background check.

Nice To Haves

Multi-state hospitality, Manufacturing, or retail industry is highly preferred.
PHR or SHRM-CP certification preferred.

Responsibilities

Cultivate strong partnerships with regional and resort/clinic management to provide ongoing support, coaching, and guidance in aligning associates with HR policies, procedures, and best practices.
Build positive employee relations company-wide by fostering open communication, fairness, and employee engagement.
Lead associate progressive discipline process by managing and resolving employee relations issues and providing support on corrective actions, ensuring proper procedures and documentation processes are followed.
Support managers in determining appropriate disciplinary actions and resolving employee conflicts, ensuring that decisions are well-documented, consistent, and free from arbitrary or discriminatory practices.
Manage employee investigations and partner with Legal to review and approve terminations, ensuring thorough risk assessment and compliance with company policy.
Collaborate with other leaders to design and implement policies and programs that drive higher performance, foster employee engagement, and support organizational goals.
Assist in the interactive process for ADA accommodations, including reviewing requests, and ensuring compliance with FMLA, PWFA, and ADA regulations.
Provide guidance and support in the performance review process and other key people processes.
Collaborate with the Training & Learning team to deliver engaging and effective training on HR policies, compliance, and leadership development, fostering continuous learning and skill-building across the organization.
Conduct exit and check-in interviews with resort leaders; share feedback and trends with regional leaders.
Analyze location turnover and other key HR/business metrics as needed. Partner with regional and resort leadership on retention initiatives.
Maintain human resource information system records and compile reports from the database as needed.
Analyze and interpret HR metrics and recommend solutions to improve workplace trends.
Maintain compliance with federal, state, and local employment and benefits laws, company policies, and other regulations.