HR IT Call Center Agent-51836- (Onsite)
About The Position
HR IT Call Center Agent Onsite Millington, TN Clearance Requirement : Active Secret Required Skills: 1. Security+ certification. Required because contractors will need Administrator level access for the IT systems to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access. 2. Good listening, speaking, communication and customer service skills. Day-to-day Responsibilities: Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary. Education: Bachelors (waivable)
Requirements
- Active Secret clearance
- Security+ certification
- Good listening, speaking, communication and customer service skills
Nice To Haves
- 2-3 years of Call center experience preferred
Responsibilities
- Staff a 24/7 call center supporting client users of legacy HR IT systems
- Answer phone calls and emails
- Initiate tickets using a SharePoint ticketing system
- Assist callers with troubleshooting
- Establish new user accounts
- Monitor system status and report as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
