Bachelor’s degree; may consider internal candidate with additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree
Two years of human resources or related experience
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Exhibits strong interpersonal and teamwork skills with all levels of the healthcare team and assures delivery of excellent customer service to all applicants, HM leaders and staff, physicians and co-workers
Ability to interact and partner with client groups to achieve positive results for the organization
Knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint
Ability to identify and effectively utilize resources to accomplish multiple tasks with high priority
Strong organizational skills and attention to detail
Ability to adapt to changing responsibilities and multiple tasks
Capable of handling challenging/difficult situations
Ability to collect, interpret and analyze data
Nice To Haves
PHR - Professional in Human Resources (HRCI) from the Human Resource Certification Institute (HRCI) or
SHRM-CP - Certified Professional in HR (SHRM) from the Society for Human Resource Management (SHRM)
Responsibilities
Provides routine advisement to managers on employee relations issues of low to moderate complexity. Fields initial employee concerns and works towards resolution, consulting with other HR colleagues on conflict resolution of a more complex nature.
Contributes towards improving department score for turnover/retention/employee engagement, using peer-to-peer accountability.
Communicates and works collaboratively regularly with HR specialty groups (i.e., Payroll, Benefits, etc.) to ensure consistency of information.
Assists management with assessment of performance improvement needs and the development of associated action plans.
Implements people strategies in collaboration with human resources specialists, HR management, and operations leadership to support business objectives.
Participates in client activities to build knowledge of the operational objectives and the culture of assigned workgroups. Attends client department meetings to give HR updates and receive updates on operational changes.
Assists with workforce planning activities, such as working with client groups to identify staffing challenges. Supports recruitment initiatives as directed.
Assists with education sessions for employees and leadership, such as new employee orientation. May deliver presentations on basic topics to employees and/or managers.
Interprets human resources policy and procedures to employees and managers. Makes recommendations to colleagues, human resources specialists, and management on identified opportunities for policy, procedure, and process improvement.
Conducts investigations under general supervision for employee complaints, disputes, or concerns. Documents all related issues with guidance from HR management, and maintains appropriate records.
Conducts data collection activities; generates and provides basic analysis to reports; and assists client groups with improvements to respective HR metrics.
Educates management on compensation policy and recommendations to gain acceptance and understanding. Assists management in the decision making process of salary adjustments and salary discrepancies and assists in the job evaluation process.
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
Participates in change management initiatives as instructed or required for client group.
Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.