HR Generalist

Gateway Services Inc

14d

About The Position

The HR Generalist plays a key role in shaping a positive, productive, and people-centered workplace experience. As a trusted partner within our regional operations, this role delivers essential HR services that support team members throughout every stage of their employment journey. From onboarding and talent development to employee relations, policy implementation, and ensuring compliance, the HR Generalist helps create the strong foundation that allows our teams and ultimately our business to succeed. Working closely with the HR Business Partner, this individual will provide hands-on guidance, build meaningful relationships, and contribute to a culture where every team member feels supported and empowered. This position is ideal for an HR professional who thrives in a dynamic environment, values meaningful collaboration, and is committed to fostering a workplace where people and performance work hand in hand. With opportunities to influence employee experience, strengthen organizational practices, and support leaders across the region, the HR Generalist plays an essential part in driving our mission forward. If you are passionate about building strong teams, solving challenges with empathy and expertise, and contributing to a culture of continuous improvement, we invite you to consider joining us in this impactful role.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field required.
At least five (5) years of human resource management experience preferred.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Nice To Haves

CHRP, CHRL, PHR, SPHR, SHRM-CP or SHRM-SCP credential preferred.

Responsibilities

Create job offers and perform background checks.
Supports Team Members through new hire onboarding and help organize training & development initiatives.
Provide support to Team Members in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
Promote HR programs to create an efficient and conflict-free workplace.
Assist in development and implementation of human resource policies.
Undertake tasks around performance management.
Assist with the bi-annual employee performance reviews process.
Maintain Team Member files and records in electronic and paper form.
Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities.
Build and maintain relationships with designated region's Care Center Managers and Regional Managers.
Aid in Team Member Relations cases to support management with conflict management.
Assist Team Members regarding benefits claim issues and plan changes.
Responds to benefits inquiries from managers and Team Members on plan provisions, benefits enrollments, status changes and other general inquiries.
Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
Ensure organizational compliance with labor regulations.
Other duties as assigned.