HR Employee Servicing Specialist

JPMorgan Chase • Newark, DE

403d

About The Position

The HR Employee Servicing Specialist at JPMorgan Chase is responsible for delivering exceptional customer service and transactional execution to current and former employees. This role focuses on providing a personalized experience while addressing a variety of HR-related inquiries and transactions, ensuring adherence to company policies and procedures.

Requirements

• Demonstrated active listening, probing, and reading comprehension skills
• Demonstrated interpersonal skills with a customer obsessed mindset
• Proven analytical and problem-solving skills
• Demonstrated ability to work in a team environment and collaborate with peers
• Must be able to work flexible hours Monday through Friday and some schedules may include Saturday
• Must be able to work overtime and weekends to support business needs

Nice To Haves

• 1+ year experience in a Customer Service role
• Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)

Responsibilities

• Communicates with employees/former employees verbally and in writing to resolve general to complex inquiries
• Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
• Follows guides to process HR related transactions/activities to provide an exceptional customer experience
• Meets service level, quality, and productivity metrics as outlined on scorecards
• Follows all established processes, policies, company guidelines and regulations

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed