HR Employee Services Generalist

Jabil•Tampa, FL

1d•Hybrid

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. How Will You Make An Impact? The Human Resources Employee Services Generalist serves as the primary corporate point of contact for U.S. employees seeking HR support, responding to inquiries submitted through the ticketing system, phone, email, and other channels. This role delivers exceptional customer service while assisting employees across a broad range of HR topics, including time and attendance, HR system guidance, benefits, compensation, and compliance. Key responsibilities include evaluating employee issues, identifying effective resolutions, processing accurate transactions, and communicating outcomes promptly and professionally. Location: This role will be based on-site at our St. Petersburg, FL Corporate Headquarters with remote flexibility one day a week.

Requirements

High School Diploma or GED required; Bachelor’s degree in Human Resources or a related field preferred.
At least 1+ years of HR operations related experience.
Experience in one or more of these areas strongly preferred: ADP Workforce Now, handling I-9's, Corporate New Hire Orientation facilitation.
Or an equivalent combination of education, experience, and/or training.
Comfort working in HR technology systems (Workday, UKG, etc.).
Strong customer service skills required.
Excellent verbal and written communication skills.
Basic understanding of HR practices preferred.

Nice To Haves

Bilingual preferred.

Responsibilities

Serve as the primary point of contact for HR inquiries via phone, email, ticketing systems, and chat.
Assess, troubleshoot, and resolve HR-related issues with professionalism, empathy, and timeliness; escalate complex issues when necessary.
Listen actively and ask clarifying questions to fully understand underlying concerns and provide accurate information.
Manage multiple inquiries simultaneously and prioritize based on urgency.
Perform timely and accurate transactions across multiple systems including Workday, ADP HRIS, UKG, and other platforms.
Identify opportunities to enhance HR processes, tools, or service delivery.
Provide HR program/project support as needed.
Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.
May perform other duties and responsibilities as assigned.

Benefits

Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
401K Match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life, AD&D, and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunities