HR Central Representative

UBLIC SERVICES, INC.•Phoenix, AZ

3d•$22 - $33

About The Position

The HR Central team is a shared services delivery function focused on providing resolutions to our employees, with employee experience at the forefront. This team focuses on supporting the HR system applications through case management, continuous improvement and education. Utilizing your passion for people and your focus on efficiency and problem solving, as an HR Central Representative, you will impact all aspects of the employee experience while supporting the processes and systems that enable the HR team to successfully recruit, retain, develop and reward our hard-working employees. With your human-centered mindset, you’ll serve as the first line of support to our employees, serving as the liaison between HR and the business on the HR Operations team.

Requirements

Passionate about customer service and the employee experience.
Positive team player attitude.
Highly organized and process oriented.
Strong attention to detail.
Ability to handle multiple demands and competing priorities.
Effective interpersonal skills to communicate clearly across all levels of the organization.
Strong ethics and the ability to maintain a high level of confidentiality.
PC software knowledge and skills, including Excel, Word, and PowerPoint.
1 year of experience in HR, business, or customer service support role.

Nice To Haves

Workday experience - preferred.
Bachelor’s degree - preferred.
Previous experience in an HR role - preferred.

Responsibilities

Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system
Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution. Facilitate escalation and issue resolution as required.
Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality.
Maintains employee data within our people-focused systems. Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures.
Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. Providing guidance and training on self-service capabilities.
Leverage knowledge management tools to effectively respond to, document and monitor inquiries. Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies.
Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary.
Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support
Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally.
Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows
Partners closely with the HR Centers of Excellence in support of people programs and initiatives
Participates in special projects and performs other job-related duties as assigned or apparent

Benefits

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Benefits https://jobs.republicservices.com/us/en/about-us/benefits
Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf