HR Business Center Rep II - Human Resources - Full Time 8 hours Day

University of Southern California • Arcadia, CA

331d

About The Position

Serves as the first point of contact for employees reaching out to Human Resources and will complete routine tasks under moderate supervision. Provides resources and solutions to inquiries and maintains documentation. Possesses thorough knowledge of organization's Human Resources policies and procedures. As a mid-level support role, will escalate more complex issues as needed and help identify opportunities for HR Business Center process improvements. Assists with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment. Ensures efficiency of Business Center operations, technology, and transaction processes and establishes standards and procedures. Coordinates services with Human Resource Information Systems, Human Resource program managers, and technology specialists.

Requirements

• High School or equivalent education.
• 3-5 years of hands-on Human Resources and/or customer service related experience.
• Excellent customer relations, interpersonal, and conflict management skills.
• Basic computer skills including word processing, spreadsheets, and databases with strong data entry skills.
• Demonstrated ability to exercise discretion with confidential information.
• Detail-oriented and experienced in managing multiple tasks simultaneously.
• Fire Life Safety Training (LA City) certification required within 30 days of hire.

Nice To Haves

• 1 year of hospital or healthcare experience.
• Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.
• Knowledge of Workday, Kronos, and ServiceNow or other case management software.
• Experience working in a fast-paced environment with rapidly changing priorities.

Responsibilities

• Serve as the first point of contact for employees reaching out to Human Resources.
• Complete routine tasks under moderate supervision.
• Provide resources and solutions to inquiries and maintain documentation.
• Assist with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment.
• Ensure efficiency of Business Center operations, technology, and transaction processes.
• Establish standards and procedures for HR operations.
• Coordinate services with Human Resource Information Systems, HR program managers, and technology specialists.

Benefits

• Excellent benefits and perks as a USC employee.
• Opportunity to work in a dynamic and diverse environment.
• Membership in the Trojan Family, including faculty, staff, students, and alumni.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED