HPC Supercomputer Onsite Administrator Team Lead, Spring, Texas

Hewlett Packard Enterprise-posted 2 days ago
Full-time • Mid Level
Onsite • Spring, TX
5,001-10,000 employees
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Come join our team at Hewlett-Packard/HP as a HPC Supercomputer Engineer Team Lead, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. As an Team Lead you will play a critical role in maintaining high-performance computing systems and leading the site team that is essential to our business operations. We are looking for a proven self-motivated problem-solver with experience leading a small team (of 3-10) and excellent communication skills! In this role, located in Spring, Texas, you will be supporting HPE Cray supercomputers at one of HPE’s mission-critical Oil and Gas customers. You will be a trusted advisor that will create and maintain effective customer relationships that ensure customer satisfaction. Reporting daily and working physically at the customer's site. You will be part of the customers’ HPE site team, working closely with this team, the customer and remote HPE support teams. It is vital that you are experienced with Linux, troubleshooting hardware and enjoy learning new things! Routine work will include; lead customer discussions regarding open issues, manage day to day site activities, administering the customers supercomputers, directing (and assisting with) daily Break fix repairs, and will also participate in a 24x7 on-call rotation, 1 week every 1.5 months. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or participates in cross-functional initiatives to resolve problems. Represents the organization to the customer/client. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees. Works within an established framework and with minimal supervision.

  • Report daily to, and physically work at, the Customer’s Site.
  • Accountable for meeting and maintaining customer’s SLA (Service Level Agreement).
  • Engages in technical problem solving across multiple technologies.
  • Owns and drives service tickets to ensure timely resolution of system or customer issues.
  • Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.
  • Preforms and directs team for daily hardware diagnostics and repairs.
  • Responsible for verifying and implementing detailed technical solutions to problems.
  • Participates as part of a team and maintains good relationships with team members and customers.
  • Collects data from appropriate sources to assist in determining customer needs, and requirements.
  • Responds to requests for technical information from customers.
  • Maintain onsite part inventory.
  • Occasional travel for training is required.
  • Must be a self-starter who is able to work independently, without supervision, and within a team environment.
  • Have extensive Linux based hardware troubleshooting and diagnostics experience.
  • Worked in HPC (High Performance Computing) or other large-scale systems/datacenter experience.
  • Possesses an understanding, at a detailed level, of architectural dependencies of technologies.
  • Able to communicate prognosis and impact with both the customer and HPE teams.
  • Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
  • Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
  • 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
  • Previous experience managing projects and leading small teams (of 3-10).
  • Installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.
  • HPC (High Performance Computing) or other large-scale systems/datacenter experience
  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Information Technology (IT) Infrastructure
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity
  • Process Improvements
  • Product Services
  • Relationship Building
  • Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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