University of Texas at Dallas-posted 3 months ago
$85,000 - $105,000/Yr
Full-time • Mid Level
Hybrid • Richardson, TX
Educational Services

Reporting to the Director High Performance Computing (HPC) Facilitation, this is a mid-level HPC systems software engineer position with a required background in HPC environments. To collaborate with and support our customers, this engineer must have demonstrated a consultative customer service attitudes in prior roles in similar organizations. Primary responsibilities include install and manage software to support researcher; lifecycle management of software including patching and versioning; tailor the installation and management according to researcher needs while leveraging HPC systems capabilities; train users in the use of software through workshops; prepare software documentation; troubleshoot user software issues; and help with planning of software use in HPC environments. The applicant must have broad industry knowledge of hardware and/or software services involved in building and operating HPC environments.

  • Be a software support engineer for University HPC cluster or services with support from core HPC team for complex scenarios.
  • Responds to user tickets from faculty and students. Level 2 support experience at scale of 1 to 3 with 3 being a senior specialist.
  • Act as a role model in demonstrating integrity and ethical behavior in working with confidential and university information.
  • Assists in development and implementation of internal policies, rules, and operation procedures for HPC and Cyber infrastructure to guarantee various assurance models such as NIST 800-53 and NIST 800-171 under which assured research is conducted.
  • Performs annual updates, expert level software coding (prefer Python, Linux Shell, etc.) in at least two or more languages.
  • Perform installation, configuration, updating, performance monitoring and troubleshooting of software on HPC systems, or project-level software support.
  • Assist users with optimizing their software use for the underlying system capabilities.
  • Assist customers with porting and optimizing code including selection and usage of appropriate development tools to match application requirements.
  • Ability to package scientific software into RPMs and integrate with Lmod-so users can `module load`.
  • Able to compile, test and install many related open-source scientific software packages as requested by research faculty, staff, and students.
  • High school diploma with eight (8) years recent applicable experience.
  • Associate Degree with six (6) years recent applicable experience.
  • Bachelor's Degree with four (4) years recent applicable experience.
  • Master's degree in Computer Science or equivalent with two years of experience in corresponding research services, support efforts, products and technologies.
  • Current knowledge of HPC best practice and systems deployment and maintenance.
  • Troubleshooting methodology and awareness of industry standards.
  • Excellent interpersonal, written, and verbal communication skills are a must.
  • Good technical documentation, architecture diagramming, and organizational skills.
  • Ability to manage support tickets and prioritize considering varied scope, scale, and technical requirements.
  • Familiarity with data center operations fundamentals in networking and power.
  • Experienced in Linux operating system for installing and managing software.
  • Ability to package scientific software into RPMs, containers (and integrate with Lmod-so users can `module load`).
  • Familiarity with Apptainer/Singularity HPC/Docker/Kubernetes.
  • Competitive Salary
  • Tuition Benefits
  • Internal Training
  • BCBS PPO Medical insurance - 100% paid for full-time employees
  • PPO and DHMO Dental Insurance Plan - PPO plans include ortho benefits
  • Vision Insurance
  • Long and short-term disability
  • TRS Retirement Plan - defined benefit plan offering lifetime annuity upon retirement
  • Voluntary Retirement Plan Options - additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
  • Dental/Vision/AD&D
  • Paid time off
  • Paid Holidays
  • Paid Winter Break
  • Fertility Benefits
  • Remote Work Options - approved by department
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