HPC Hardware Service Engineer, Irvine, CA, On-site

Hewlett Packard Enterprise • Irvine, CA

8d • Onsite

About The Position

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Service Engineer, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with excellent communication skills and the desire to constantly learn! In this role, located in Irvine, CA, you will be supporting HPC Systems at one of HPE’s mission-critical customer's sites. Reporting daily and working physically at the customer's site, from 8AM - 5PM. You will be part of the customer's HPE site team. As the Site's Hardware Service Engineer you will be responsible for assisting the customer with more complex issues. You will mentor and offer guidance to fellow local HPE site team member. In this role you will be responsible for logging, addressing and resolving hardware issues. You will own and see the repair case through to resolution. For this you will also be working closely with the site team, the customer and remote HPE teams. It is vital that you are familiar with Linux triage, server repairs, troubleshooting hardware and are willing to learn and grow! Routine daily work will include; opening, updating and the monitoring of cases; along with extensive troubleshooting, daily Break fix hardware repair and part replacement work across the customers’ systems.

Requirements

• Experience with Linux based OS, hardware troubleshooting and diagnostics.
• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Strong problem solving and self-management skills with attention to detail.
• Possesses an understanding of architectural dependencies of technologies.
• Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause.
• Ability to communicate broad and specific concepts with team members and peers.
• Ability to prioritize tasks and effectively communicate verbally and in writing.
• Role models Knowledge sharing and re-use within practice or profession.
• Strong desire to learn and improve.
• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.
• Experience working in large-scale data center environments and/or High Performance Computing (HPC).
• US Citizenship required
• This role requires daily in-person attendance at non-HPE worksite.

Responsibilities

• Report daily to, and physically work at, the Customer’s Site.
• Engage in technical problem solving across multiple technologies.
• Creates and owns service tickets, via Salesforce, updates and drives the case through closure.
• Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication.
• Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues.
• Responsible for verifying and implementing detailed technical solutions to problems.
• Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion.
• Participate as part of a team and maintain a good relationship with team members and customers.
• Owns and produces customer documentation.
• Occasional travel for training is required.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees