HPC & AI Software - Engineering Resolution Engineer

Hewlett Packard Enterprise • Frisco, TX

23h • Remote

About The Position

HPC & AI Software - Engineering Resolution Engineer This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Provides customer support for Workload Manager and Job Scheduler software products including Slurm and PBS Pro and collaborates with software vendors on issues. Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound. Management Level Definition: Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Requirements

• Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent
• Typically 0-2 years experience
• Knowledge and experience of Linux operating systems and networking
• Knowledge and experience with programming environments, i.e. C, Fortran, Python, MPI
• Experience with debugging and performance analysis tools (CPE tools and libraries)
• Experience with batch scripting
• Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure
• Ability to multi-task and prioritize, switching between working several issues at once
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
• Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written

Nice To Haves

• Additional Skills:

Responsibilities

• Willing and able to obtain security clearance
• Must be able to provide after-hours support when necessary
• Provide technical support for customer reported issues escalated to level 3 support
• Analyze, reproduce, isolate and resolve issues
• Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation
• Document/communicate throughout the whole process of working an issue until closure
• Create and review selected customer documentation and notices
• Perform selected product pre-release testing

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level