Houston Retail - General Application

Specialized-posted 5 months ago
Houston, TX
501-1,000 employees
Merchant Wholesalers, Durable Goods
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Specialized is looking to expand our team in Houston! We're seeking cycling passionate people with experience in bicycle mechanics, digital marketing/social media, communications, leadership/management, logistics/warehouse experience, eCommerce, and rider facing customer service. Interested? Please submit an application! Full and Part Time positions available.

  • Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
  • Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery
  • Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations
  • Maintain a high standard of customer support aligned with our brand values and rider-first mindset
  • Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
  • Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
  • Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
  • Passion for cycling and the Specialized brand
  • Bike shop experience preferred
  • Bike mechanic experience preferred for Service roles
  • A current or former retail employee with 1+ years of experience preferred
  • Excellent communication with the ability to effectively interact with riders and team members
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 50 lbs. or more and use proper lifting skills
  • Competitive health care (Medical PPO or HDHP)
  • Dental
  • Vision
  • Health Savings Account (HSA)
  • Short and Long Term Disability
  • Company sponsored life insurance
  • Optional Term Life Insurance
  • Optional Critical Illness insurance
  • Optional Critical Accident insurance
  • Competitive vacation package
  • 401(k) with match
  • 8 Weeks paid parental leave
  • Paid company holidays
  • Employee discounts on all product
  • Deep partner retail discounts
  • Fitness & Events Reimbursement
  • Employee Assistance Program
  • Commuter Benefits if applicable in state
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