Houston Onsite Technical Support & Sales Representative

Asurion

328d • $20

About The Position

This position requires newly hired Technical Support and Sales Representatives to work in our office located at 10720 W Sam Houston Pkwy N, Houston, TX 77064. The role offers a base pay of $20.00 per hour, with the potential to earn more through the Pay Per Experience (PPX) Model, which provides incentive pay based on positive customer outcomes. After completing training, which typically lasts 4-6 weeks, top experts can earn up to $32+/hr. Asurion values team success and fosters a rewarding and collaborative work environment where employees can maximize their talents and contributions.

Requirements

• Minimum education: High school Diploma (or equivalent).
• Strong knowledge of software troubleshooting techniques.
• Ability to achieve sales and customer experience goals and objectives.
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information.
• Strong attention to detail while multitasking with speed and accuracy.
• Excellent phone etiquette and communication skills.
• Flexibility to adapt to the needs of the customer, the business, and the team.
• Reliable track record of attendance and performance.
• Computer literacy and ability to type 25-35 words per minute and learn call center software.
• A passing hiring assessment (soft skill scenario modeling and product knowledge).
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn.

Nice To Haves

• Knowledge of Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications.

Responsibilities

• Evaluate and troubleshoot customer concerns.
• Identify technical issues and deploy solutions with efficient, clear, courteous, and accurate communication.
• Utilize call center technology to solution, input, track, and report customer issues.
• Meet goals and grow from feedback and coaching.
• Participate in 3-4 weeks of in-class training, followed by an additional 2-4 weeks of floor training paired with peers.
• Sell Asurion smart home and other products on every call.
• Spend 4-8 hours daily working at a computer in a call center environment.
• Escalate calls appropriately when needed.

Benefits

• Base pay is guaranteed and paid biweekly.
• Earned pay can be accessed early.
• Extra money based on sales performance.
• 3-4 weeks of paid training.
• Generous medical, dental, and vision benefits program after 30 days of employment.
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment.
• Additional health benefits such as heart health, diabetes management, and healthcare advocacy.
• Employee discount program on everyday products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED