Housing Systems Coordinator - Residence Life

Join our team of difference makers•Azusa, CA

19d•$19 - $22•Onsite

About The Position

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another. The Housing Systems Coordinator oversees the full lifecycle of housing operations, including the housing application process, room assignments, and management of the residential student database (StarRez). This role ensures the accuracy and integrity of housing data, maintaining seamless alignment with student records and institutional systems. With a strong emphasis on precision and process management, the Coordinator optimizes housing workflows, supports departmental operations, and contributes to the overall effectiveness of Residence Life in fostering an exceptional residential student experience. By stewarding housing operations in partnership with Residence Life staff, this role contributes to the university’s mission of cultivating a Christ-centered residential community that promotes belonging, growth, and holistic student development.

Requirements

Bachelor’s degree in business management, student affairs, or a related field.
Three to five years of experience with campus housing assignments and administrative duties.
Experience with StarRez Housing Management System.
Able to communicate effectively, written and verbal, with students, parents, and staff and faculty in a friendly, patient and professional manner; including negotiation skills.
Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline-oriented environment with accuracy and consistency.
Adequately skilled in computer management tools; including Windows or Mac applications, various web-based applications, Microsoft Office (Word, and Excel).
Able to interpret and explain rules and policies.
Good organizational, time management and problem-solving skills.
Able to keep information confidential.
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Ability to work independently and meet deadlines.
Ability to work collaboratively with a team, as well as an independent contributor.
Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
Self-starter with a positive attitude.
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Requires repetitive motions and sitting at a computer keyboard.
Hearing and speaking on the telephone.
Able to conduct business at other offices on campus.
Able to lift, bend, grasp, reach, lift up to 20 lbs. occasionally.
Reading, writing notes, and computer monitor.
Proficient in Google Apps., Microsoft Office, Word, PowerPoint, Excel, Slate, Stellic, and Peoplesoft.

Responsibilities

Manage all aspects of the housing application and assignment processes with care and accuracy, ensuring a smooth and supportive experience for students.
Administer and maintain the residential student database (StarRez), ensuring data integrity and alignment with student records and university systems.
Communicate housing procedures, deadlines, and updates clearly and compassionately to students, families, and campus partners.
Partner with Residence Life and Student Affairs staff to coordinate room selection, housing transitions, and occupancy management.
Support housing operations related to billing, check-in/check-out, room changes, and special housing accommodations.
Serve as a key point of contact for students navigating housing questions or challenges, responding with empathy, accuracy, and Christ-centered care.
Collaborate with campus departments (e.g., Student Accounts, Facilities, Accessibility, and Admissions) to ensure alignment of processes and timely resolution of housing needs.
Contribute to the creation of systems and processes that promote equity, inclusion, and belonging within the residential community.
Participate in Residence Life initiatives, events, and communications that reflect the mission of fostering spiritual growth, community engagement, and student development.
Support other departmental projects and duties as assigned to advance the mission and vision of the Office of Residence Life.
Supports the residential program by the careful coordination of fall, spring, and summer housing assignments for new and returning undergraduate students through the StarRez housing system.
Coordinates the set-up and ongoing maintenance of the StarRez portal for students to request housing, petition for housing if they are graduate or professional students, petition for exemption from the university requirement if they are freshmen or sophomores, provide emergency contact information, sign the license agreement, secure a meal plan, etc.
Coordinates the room selection process for returning students through the portal.
Manages student housing applications and room assignments for new residents through either auto-allocation or manual assignments.
Maintain confidentiality, accuracy, and professionalism in all aspects of data management and student interaction.
Analyze housing data and generate reports to inform departmental planning and enhance the overall residential experience.
Maintains records in the housing information system (StarRez) and on forms received through other sources (Formstack, Google Forms, etc.).
Assist with the development and production of housing-related reports, including capacity, occupancy, inventory, assets, etc.
Produces a weekly snapshot of information for RezLife, which is used for senior leadership to create revenue projections and other necessary analytics for APU administration.
Ensure accuracy of student housing charges.
Works with living area professionals on assignment changes via the room change process.
Coordinates assignment adjustments throughout the year (withdrawals, LOAs, dismissals, suspensions, cancellations, accessibility and disability accommodations, etc.).
Ensures that students’ housing rates and charges or accurate and any applicable prorations or adjustments are made and are reflecting in StarRez and in Peoplesoft student accounts.
Works with students and staff regarding exemptions form the housing requirement, petitions to be released from license agreements, and special accommodations received from the Accessibility and Disability Resources (ADR) office.
Liaises with appropriate departments and with RezLife team regarding decisions impacting housing assignments.