Housing Sustainability Specialist

AIDS Healthcare Foundation•Atlanta, GA

About The Position

Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF. AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization. Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast. AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline. The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community. AID Atlanta’s core values: Respect Compassion Service Integrity If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you. YOUR CONTRIBUTION TO OUR SUCCESS! ESSENTIAL DUTIES & RESPONSIBILITIES: Provide site based (on and off site) housing sustainability coaching and services to members. Meet with members for individual consultations to address long term permanent housing and social needs; create Housing Sustainability Plan agreement in collaboration with the member and the Enhanced Housing Case Manager (EHCM) and update at least quarterly Collaborate with the enhanced housing case management staff towards helping the member to achieve their housing sustainability plan (HSP) Provide support and coaching to members towards achieving housing sustainability Refer members to EHCM and Behavioral Health specialists for more needs that require intensive follow up, assistance and support. Assist EHCM with coordinating educational programs for members that would help towards the goal of housing sustainability and stability. Topics should include but are not limited to workforce readiness, home ownership, budgeting, credit repair, applying for housing choice voucher program, mental health, Medicare/Medicaid, Social Security benefits, medical adherence, general health information, community resources, etc. Create and compile housing options offered by property management staff, landlords, city agencies, community agencies and all other aspects involved in securing permanent Compile and create educational information and resource materials in user friendly formats for distribution to members Keep members informed about community resources, education programs, and general health information through an email distribution list Link and advocate for housing entitlements and needed supportive services Assist clients with completing relevant applications for housing subsidies and programs (HOPWA, non-HOPWA, Housing Choice Voucher Program, HUD, community ). Locate, contact and follow through with potential housing resources and Establish and develop new linkages with landlords/property management companies to increase the pool of affordable housing options for members. Maintain an active roster of Cultivate relationship with existing permanent housing Become an expert in subsidized housing Track all referrals and provide on-going follow-up to clients and feedback to sources and Advocate on behalf of the clients to ensure that they receive the appropriate subsidies Perform timely and accurate input of all required client information in member chart (data entry and supporting documentation) to ensure compliance with regulatory and contractual Document all work done with and on behalf of members into agency and/or funder client database system in accordance with documentation standards. Maintain client information and records in a confidential manner Provide services to clients on an on-call (as needed) and on-going basis Assess effectiveness of referral agencies and provide feedback to supervisor, as Generate monthly program updates Required Meetings/Trainings: Meet with supervisor at least monthly to staff member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals. Attend regular and mandatory trainings as assigned and required Complete all Health Stream (online trainings) and required Member Services Trainings, HOPWA and HINT Specific Trainings annually or as assigned. Attend program/department meetings as requested and required Attend all required internal and external (for off-site) meetings. Participate in various mandatory trainings held internally and externally ensuring a continuous knowledge base of programs that benefit members. Attend agency, local, state, and national meetings, conferences, HOPWA HINT Project meetings, or workshops as needed or required. Be a participant in the hiring and training of new staff as requested by manager. Participate in and volunteer for intra and interdepartmental activities/events across the agency (i.e. AIDS Walk fundraising, agency sponsored events, member centered events, etc.). SUPERVISORY RESPONSIBILITES none

Requirements

High School diploma or equivalent, some college
Experience with social service or housing programs, knowledge of AIDS program development and non-profit service agency preferred.
Strong experience in assessing client needs for housing or other social services
Considerable skill in developing and maintaining databases and spreadsheets in Microsoft Excel
Experience in grant compliance, reporting and administration in a non-profit organization is preferred
Knowledge of the housing-related difficulties affected the well-being and health status of individuals with HIV
Familiarity with housing entitlement systems and
Excellent organizational, written and verbal communication
Ability to interact effectively with the client population and representatives of government and private
Ability to work effectively in a team
Willingness and ability to travel to potential housing sites, as
Embraces and displays the agency’s core values of compassion, respect, service excellence, and integrity.
Culturally competent and able to work effectively with diverse populations.
Possesses exceptional customer service and interpersonal skills with staff, colleagues, members and community partners.
Able to be a team player who can work effectively independently and also within a team with co-workers, other community care providers, speakers, etc.
Self-motivated, innovative, and creative
Possesses excellent organizational and planning skills.
Basic knowledge of harm reductionist principles and approach in providing services
Able to prioritize scheduled and unscheduled tasks
Has a basic knowledge about HIV/AIDS
Able to maintain confidentiality of health and other information.
Able to multitask/manage/de-escalate multiple Crises
Possesses excellent problem-solving skills
Empathetic, caring & patient
Detail Oriented
Able to effectively resolve conflict and cope with crisis situations
Is goal & task oriented
Has effective written & verbal communication Skills
Has excellent assessment and active listening skills
Displays leadership ability/skills
Able to motivate and inspire members
Willing to improve on a continuous basis
Able to be flexible, dependable and resourceful
Possesses a positive and caring attitude
Open and responsive to coaching/feedback from others and other self-development and improvement opportunities.
Proficient in using Microsoft Windows and Microsoft Office Applications, including Excel and Word; Proficiency with Internet
Proficient in the use of and/or experience with client record database systems
Ability to operate standard office equipment including computers, fax machines, copiers, printers, telephones
Able to travel to meetings offsite, home/hospital visits, etc. as required for the job
Able to pass criminal background review

Nice To Haves

Bilingual – English/Spanish would be helpful.

Responsibilities

Provide site based (on and off site) housing sustainability coaching and services to members.
Meet with members for individual consultations to address long term permanent housing and social needs; create Housing Sustainability Plan agreement in collaboration with the member and the Enhanced Housing Case Manager (EHCM) and update at least quarterly
Collaborate with the enhanced housing case management staff towards helping the member to achieve their housing sustainability plan (HSP)
Provide support and coaching to members towards achieving housing sustainability
Refer members to EHCM and Behavioral Health specialists for more needs that require intensive follow up, assistance and support.
Assist EHCM with coordinating educational programs for members that would help towards the goal of housing sustainability and stability.
Create and compile housing options offered by property management staff, landlords, city agencies, community agencies and all other aspects involved in securing permanent
Compile and create educational information and resource materials in user friendly formats for distribution to members
Keep members informed about community resources, education programs, and general health information through an email distribution list
Link and advocate for housing entitlements and needed supportive services
Assist clients with completing relevant applications for housing subsidies and programs (HOPWA, non-HOPWA, Housing Choice Voucher Program, HUD, community ).
Locate, contact and follow through with potential housing resources and
Establish and develop new linkages with landlords/property management companies to increase the pool of affordable housing options for members.
Cultivate relationship with existing permanent housing
Become an expert in subsidized housing
Track all referrals and provide on-going follow-up to clients and feedback to sources and
Advocate on behalf of the clients to ensure that they receive the appropriate subsidies
Perform timely and accurate input of all required client information in member chart (data entry and supporting documentation) to ensure compliance with regulatory and contractual Document all work done with and on behalf of members into agency and/or funder client database system in accordance with documentation standards.
Maintain client information and records in a confidential manner
Provide services to clients on an on-call (as needed) and on-going basis
Assess effectiveness of referral agencies and provide feedback to supervisor, as
Generate monthly program updates
Meet with supervisor at least monthly to staff member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
Attend regular and mandatory trainings as assigned and required
Complete all Health Stream (online trainings) and required Member Services Trainings, HOPWA and HINT Specific Trainings annually or as assigned.
Attend program/department meetings as requested and required
Attend all required internal and external (for off-site) meetings.
Participate in various mandatory trainings held internally and externally ensuring a continuous knowledge base of programs that benefit members.
Attend agency, local, state, and national meetings, conferences, HOPWA HINT Project meetings, or workshops as needed or required.
Be a participant in the hiring and training of new staff as requested by manager.
Participate in and volunteer for intra and interdepartmental activities/events across the agency (i.e. AIDS Walk fundraising, agency sponsored events, member centered events, etc.).