Housing Support Representative II

Catholic Charities of the Archdiocese of St Paul and Minneapolis•Minneapolis, MN

1d•$19 - $21

About The Position

Housing Support Representative II (Overnight) Glenwood The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community. Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability. WHY YOU'LL LOVE WORKING HERE: Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth. WAGE: $19.00 - $21.00/hourly JOB SUMMARY: The Housing Support Representative will act as a liaison and provide superior customer service while assisting residents, outside agency providers, and vendors. Under general supervision, they will maintain a clean, safe, and secure environment for residents by providing referral information on a wide variety of topics. They will assist in resolution and de-escalation of emerging problems or situations that residents may face and ensure that rules and policies are consistently enforced.

Requirements

Experience working with low-income and culturally diverse populations, including individuals experiencing homelessness, housing instability, mental illness, or other significant life challenges.
High school diploma or equivalent required; post-secondary education preferred.
Minimum of one year of experience in a human services, social services, or community support role
Strong commitment to integrity, professionalism, and resident/tenant satisfaction.
Effective verbal and written communication skills.
Ability to accurately enter, track, and maintain data in electronic systems for documentation and reporting. Windows-based experience preferred.

Responsibilities

Manage incoming calls.
Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly.
Manage and enforce visiting policy and process.
Provide quality service and support in variety of areas, including, but not limited to, maintenance requests, complaints, grievances, resources and referrals.
May administer medications according to established procedures and guidelines.
Be vigilant of surroundings and utilize conflict resolution and de-escalation skills to defuse crisis situations, as required.
Complete regular rounds, checking all exits, fire doors, and common areas, as well as monitoring residents’ activities in common areas to ensure safety and security.
Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident’s experience.
Assist Property Manager with running reports, completing forms, document management and data entry, as required.
Responsible for reviewing and ensuring the relevance, accuracy and timeliness of data and reporting for purposes of accountability and client outcomes.
Other duties as assigned