Housing & Stabilization Manager

Women's Lunch Place•Boston, MA

About The Position

The Housing and Stabilization Manager at Women’s Lunch Place oversees the daily operations of WLP’s housing support and stabilization programs, ensuring women experiencing homelessness and housing instability receive exceptional, compassionate care. This role provides direct supervision to case managers, WLP’s offsite overnight shelter, and other locations, guiding the team in delivering effective, client-centered services. The manager is instrumental in driving program success by supporting staff and optimizing service delivery. This position is vital to WLP’s mission of empowering women in crisis with the advocacy and resources they need to achieve housing stability and self-sufficiency. Through strong leadership and collaboration with community partners, the Housing and Stabilization Manager ensures WLP’s housing services meet the complex needs of its clients. By enhancing team performance and fostering impactful partnerships, this role strengthens WLP’s ability to provide sustainable housing solutions. Success in this role will lead to increased housing placements, maintain stabilization outcomes, and provide greater support for women on their path to securing long-term housing and stability.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field; Master’s degree preferred.
Minimum of 3 years of experience in housing services, social services, or case management, with at least 1 year in a supervisory role.
Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, or housing instability.
Strong understanding of housing programs, affordable housing options, and resources for women in crisis.
Proficient in client advocacy and case management, with an emphasis on crisis intervention, conflict resolution, and supportive counseling.
Excellent leadership and team-building skills, with a focus on creating a collaborative, respectful work environment.
Familiarity with nonprofit budgeting and reporting, as well as program evaluation and data analysis.
Highly organized, with the ability to manage multiple priorities and adapt to changing situations effectively.
Commitment to Women’s Lunch Place’s mission and values, and a compassionate approach to supporting women facing hardship.
Ability to work flexible hours as needed, including occasional evenings or weekends for emergencies or community meetings.
Valid driver’s license and reliable transportation for off-site client advocacy and community engagements.

Nice To Haves

Fluent in Cantonese, Mandarin, or Spanish highly preferred.

Responsibilities

Provide direct supervision, mentorship, and support to case managers to promote efficiency and effectiveness as well as professional growth.
Review and coordinate ongoing training and development opportunities to enhance staff skills and identify gaps.
Utilize regular team meetings and daily check-ins to ensure cohesive service delivery and alignment with WLP’s mission, goals, and policies.
Conduct weekly 1:1 supervision meetings with direct reports, using program data to review daily case notes, support individual goal-setting, and track progress toward performance and client outcomes.
Oversee the execution of WLP’s housing and stabilization programs, ensuring that services are delivered effectively and meet the needs of WLP’s clients.
Supervise the case management process, monitoring KPIs related to efficiency and effectiveness, and ensuring advocates are equipped with the tools, resources, and support to provide high-quality, individualized client support.
Conduct weekly reviews of the case management system to ensure staff maintain timely, accurate guest notes and documentation
Ensure that program policies and procedures are followed, particularly regarding crisis intervention and reporting cases of abuse, elder care, and mental health concerns.
Distribute caseloads in data driven, equitable manner.
Ensure staff maintain consistent, trauma-informed, and strengths-based engagement for each woman, prioritizing their needs and setting achievable goals.
Monitor and educate staff to all changes to affordable housing programs, eligibility requirements, application systems and unfolding programs as they impact our population.
Serve as a resource to staff on complex cases, offering direct intervention when necessary and empowering staff to resume primary client support.
Ensure staff develop and implement individualized stabilization plans that address clients’ immediate needs, outlining goals and barriers and supporting long-term stability.
Serve as a liaison with housing agencies, mental health services, and other external organizations to advocate for clients’ rights and access to necessary resources.
Respond to guests’ crises and emergencies in a dignified and respectful manner
Attend community partner meetings such as Continuum of Care Programs (CoC) with the Department of Housing and Urban Development (HUD).
Participate in community coalitions and advocacy as required by Senior Director of Housing & Advocacy.
Coordinate closely with Advocacy, Legal Services, Resource and Empowerment Center, Direct Care, and Clinical programs to provide wraparound support
Track and report program outcomes and client data, in collaboration with the Senior Director of Housing & Advocacy, ensuring continuous improvement and alignment with WLP’s goals.
Analyze service delivery metrics to identify trends and areas for improvement Prepare regular reports for the Senior Director of Housing & Advocacy and WLP leadership on program impact, challenges, and successes.
Perform additional duties as assigned by the Senior Director of Housing and Stabilization