Housing Specialist

Advanced Behavioral Health, Inc•Middletown, CT

1d•Hybrid

About The Position

The Housing Specialist provides functions supporting the State of Connecticut Department of Mental Health and Addiction Services (DMHAS) Housing Assistance Fund (HAF)/Housing Stabilization Services (HSS). This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. This is a hybrid position.

Requirements

High school diploma or general education degree (GED) required
2+ years of experience in general customer service and data entry a must
Ability to work independently and in collaboration with other staff members and state partners to meet contractual deadlines
Flexibility in order to respond quickly and positively to changing priorities and management opportunities
Strong attention to detail; ability to work on multiple tasks and meet all deadlines
Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook) and Internet
Competencies in the following areas: Administrative, Project Management, Business Management, Accounting, and culture
Strong written and verbal communication skills required

Nice To Haves

Experience with community engagement and in facilitating effective partnerships across disciplines preferred
Preferred candidates will be able to demonstrate ability to work with groups of people, make presentations, write brief reports, and communicate effectively.

Responsibilities

Provide support to business support services
Provide telephone coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Program Supervisor and Program Director and are determined by business needs
Develop and maintain a full understanding of available benefits and eligibility criteria of the DMHAS Housing Assistance Fund/Housing Stabilization Services, as well as other relevant ABH housing programs and statewide resources
Perform eligibility verification checks to determine that DMHAS criteria has been met
Collect and review required documentation for review of DMHAS HAF/HSS service applications
Assist supervisor and other staff as needed to generate, review, and analyze reports as needed
Collaborate with supervisor and other staff as needed to ensure that projects meet the funder’s expectations
Provide support to state-level committees or departments to update them on the goals and process of the projects
Promote the equitable distribution of HAF services as appropriate across all regional networks
Meet all contract performance standards
Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds
Maintain confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures
Perform other tasks/responsibilities as required to support the business operations
Availability between 8:30am and 5:00pm, Monday through Friday, is required. This position may require a flexible schedule subject to program volume and need.