Housing Specialist II (FSS - HOP Processor)

Nan McKay & Associates•Miami, FL

44d

About The Position

The position duties include a wide range of activities related to determining and documenting participant, income, rent and contractual relationships with owners in support of the Family Self-Sufficiency / Homeownership program operations using written administrative policies and procedures. As working exclusively with the Family Self-Sufficiency / Homeownership program operation participants, the position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.

Requirements

Must have the ability to interpret and apply regulations pertaining to the program.
Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills.

Nice To Haves

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred.
Alternatively, a two-year degree with four years of experience will satisfy the qualifications.

Responsibilities

Manage an assigned caseload of FSS and Owner Services program
Process escrow changes to Homeownership
Conduct annual recertifications within required time frames
Complete interim recertifications as required
Determine housing assistance payment and tenant rent calculation
Educate participants on program requirements and family obligations
Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
Process all transactions within the PHA’s required business systems
Maintain accurate and complete applicant/participant files
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
Ensure regular attendance and punctuality
Perform other duties as assigned
Must have already a passed HCV exam with 85%, at least 6 months of processed and have maintained an 85% QC score.