Housing Specialist I

City of Tucson

3d • $18 - $27 • Onsite

About The Position

The Housing Specialist I position at the City of Tucson’s Department of Housing and Community Development (HCD) is responsible for providing customer service, processing paperwork, maintaining files, and providing administrative support to landlord or inspection teams. Employees in this classification will assist customers in person, over the phone, and through e-mail. Work is performed under the supervision of a Housing supervisor. This position does not supervise.

Requirements

• Education: High School diploma or GED
• Work Experience: Under one (1) year of directly related experience
• Any combination of relevant education and experience may be substituted on a year-for-year basis.

Nice To Haves

• Bi-lingual (English / Spanish).
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Prior experience providing face-to-face customer service with customers/clients.
• Experience with high call volume and high paced environment.
• Customer Service skills.
• De-escalation skills.

Responsibilities

• Explains the general aspects of Housing and Urban Development (HUD) housing programs to the public.
• Interprets and applies housing program regulations.
• Maintains applicant and program participant files.
• Contacts and notifies applicants and participants regarding eligibility and status of applications.
• Provides courteous, customer service to members of the public by telephone and electronic communication.
• Manages phone calls and check-in at the front desk.
• Triages clients when concerns are escalated.
• Opens and closes the office and ensures lobby remains safe and hygienic for all visitors and employees.
• Receives packages and mail from carriers.
• Remains diligent about the safety of all that are present in the lobby and courtyard areas.
• Schedules and assists professional housing members with group presentations to prospective tenants and landlords.
• Assists with distribution of materials such as supplies, etc.
• Processes and files documents that have been submitted to the PHA.
• Scans incoming documents into client profiles using the assigned housing Software system.
• Organizes caseloads to ensure necessary records and documents are processed and updated within specified time
• Conducts rent reasonable searches (affordability comparable).
• Retrieves, compiles, and summarizes program statistics to prepare reports.
• Inputs and retrieves data from electronic information system equipment.
• Performs all other duties and tasks as assigned.

Benefits

• The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind.
• Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.
• With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years.
• We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED