Housing Specialist I

Nan Mckay And Associates (Nma) • Miami, FL

403d • $35,360 - $35,360

About The Position

The Housing Specialist I position at Nan McKay & Associates involves managing a caseload of Housing Choice Voucher (HCV) participants, ensuring compliance with program regulations, and providing excellent customer service to participants and landlords. The role requires thorough documentation and resolution of inquiries related to eligibility, income, and rent calculations, all while adhering to administrative policies and procedures.

Requirements

• Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field.
• Minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred.
• Alternatively, a two-year degree with four years of experience will satisfy the qualifications.
• Ability to interpret and apply regulations pertaining to the program.
• Effective communication skills both orally and in writing.
• Excellent interpersonal skills and strong computer and organizational skills.

Nice To Haves

• Bilingual in Spanish or Haitian Creole is preferred.

Responsibilities

• Manage an assigned caseload of HCV participants.
• Conduct annual recertifications within required time frames.
• Complete interim recertifications as required.
• Conduct participant briefings.
• Process and monitor participant moves to a new dwelling.
• Determine housing assistance payment and tenant rent calculation.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants, and the Public Housing Authority (PHA).
• Process all transactions within the PHA's required business systems.
• Maintain accurate and complete applicant/participant files.
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements.
• Obtain certification in Housing Choice Voucher Specialist within 120 days of employment.
• Ensure regular attendance and punctuality.
• Perform other duties as assigned.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Associate degree