Housing Solutions Case Manager - CalAIM (4894)

MERCY HOUSE • Santa Ana, CA

1d • $23 - $24

About The Position

The Housing Solutions Case Manager provides ongoing assessments, individualized service plans, implementation, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. Through CalAIM’s Housing Transition/Navigation, Housing Deposit, and Tenancy Sustaining services, this role supports clients in achieving housing stability and greater self-reliance. Responsibilities include fostering positive behavior change, addressing barriers to housing stability, maintaining accurate documentation, and using trauma-informed, client-centered approaches.

Requirements

• Knowledge of: Confidentiality and legal/ethical standards in case management
• Effective documentation and record-keeping practices
• Bachelor’s degree in Social Work or related field with experience in recovery, mental health, and co‑occurring disorders preferred
• Candidates without a BA/BS but with at least two years of direct life experience working with long‑term homeless, low‑income, and diverse populations and knowledge of mental health and addiction issues are welcome to apply
• Valid CA driver’s license, proof of insurance, and reliable vehicle required for home visits, shelter visits, and community outreach
• Ability to work effectively with diverse populations; plan, organize, and prioritize duties; perform crisis intervention; communicate clearly in verbal and written form; maintain a positive, professional, and safe work environment; and build effective working relationships
• Dependability, responsibility, and effective, respectful communication
• Ability to lift up to 50 pounds
• Prolonged periods of sitting and working at a desk/computer

Responsibilities

• Manage a caseload of 17–25 clients; meet at least twice monthly to develop and update housing and emergency plans with measurable goals
• Meet clients in shelters, homes, and community settings
• Provide harm reduction, crisis prevention/intervention, Trauma-Informed Care, and Motivational Interviewing
• Conduct health, safety, and habitability visits
• Identify and address barriers that threaten housing stability; intervene early when issues arise
• Assist with housing searches, applications, reasonable accommodations, and move-in readiness
• Support clients in obtaining required documents (ID, income verification, benefits, etc.)
• Coach clients in landlord communication, life skills, and maintaining stable housing
• Maintain knowledge of community resources; make referrals and collaborate with service providers, housing authorities, healthcare networks, and landlords
• Attend voucher briefings, match meetings, Coordinated Entry processes, and relevant trainings
• Plan and facilitate activities that promote community engagement and peer support
• Collaborate with staff and volunteers to advance the agency’s mission and values
• Participate in internal and external meetings and resident program development
• Maintain accurate, timely documentation, including assessments, case notes, service plans, and housing paperwork
• Support data collection and reporting; meet deadlines
• Utilize required software and case management systems
• Respond promptly to communications and manage workload independently
• Perform additional duties as assigned

Benefits

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level