Housing Resource Navigator, Rapid Engagement

Heritage Behavioral Health Center•Decatur, IL

9h•$23 - $25•Onsite

About The Position

The Housing Resource Navigator provides on-site, walk-in support to individuals experiencing housing instability or seeking assistance with housing-related needs. This role helps clients identify housing options, complete applications, connect to community resources, and navigate barriers to achieving safe and stable housing. You will collaborate closely with treatment teams, landlords, and community partners to support clients in obtaining and maintaining housing.

Requirements

High School Diploma or GED + 5 years supervised mental health or social service experience required
Minimum 21 years of age
Valid driver’s license, reliable transportation, and proof of auto insurance
Understanding of housing systems, tenant rights, and community housing resources
Knowledge of supportive housing programs and public benefits
Familiarity with documentation and case management practices
Awareness of housing challenges experienced by individuals with behavioral health or co-occurring needs
Strong communication and rapport-building abilities
Ability to assess needs and create individualized housing plans
Accuracy in completing housing applications and related forms
Strong organization and time-management skills
Problem-solving skills to address housing barriers
Work independently and collaboratively with internal and external partners
Advocate effectively for clients navigating complex housing systems
Maintain accurate records and track progress
Provide culturally competent, client-centered services
Adapt to changing client needs and program priorities
Ability to lift 10 pounds

Nice To Haves

Bachelor’s degree in social work, psychology, education, or human services preferred

Responsibilities

Serve as the first point of contact for individuals seeking housing support
Assist clients in accessing rental programs, emergency housing, and supportive housing resources
Conduct proactive follow-up to strengthen housing stability and address barriers
Collaborate with landlords, property managers, and case managers to coordinate services
Educate clients on tenant rights, responsibilities, and available community supports
Assist with completing housing applications, documentation, and eligibility forms
Advocate for clients experiencing housing-related challenges
Participate in interdisciplinary team meetings to support coordinated care
Attend training and meetings to stay up to date on housing programs and best practices
Complete documentation and tracking in a timely and accurate manner
Perform other duties as assigned or negotiated with supervisor