Housing Programs Specialist II

Santa Clara Cnty Hsg Auth•San Jose, CA

2d•$35 - $47

About The Position

This position will serve as the primary contact for all applicants applying for housing assistance programs and the administration of rental assistance programs. The incumbent will perform technical and programmatic aspects, requiring the interpretation and application of regulations, policies, and procedures to determine the eligibility of program services, ensuring accurate processing of data, and compliance with federal, state, and local regulations.

Requirements

Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered.
An associate degree with coursework in liberal arts, humanities, social work, business, public administration, or related fields.
Two (2) years of responsible experience providing direct client services including caseload management functions with an assisted housing or other social services program and customer service.

Nice To Haves

A bachelor’s degree is desirable.
Bilingual skills are desired but not required.
Detail Oriented
Team Orientated
Self-motivator
Driven and Energetic
ability to work in a fast-paced environment under pressure.

Responsibilities

conduct regular and interim reexaminations
evaluate tenant eligibility for moves
determine reasonable rents
process HAP contracts and rent adjustments
performs a wide variety of routine to complex technical duties to support departmental operations such as client services, owner services, leasing, and continued eligibility
responds to inquiries from the public, provides information or referrals, online portal assistance, and other activities

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