Housing Problem Solving Specialist/ Case Manager II

Catholic Charities • San Francisco, CA

11h • $30 - $31 • Onsite

About The Position

Assess resident’s needs, situations, strengths, and support networks to determine goals in a tradition office setting. Community-based Street outreach and assessments. Develop mutually agreed upon plans to improve their wellbeing and housing situation. Help program participant adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues. Provide direct services to residents. Educate and connect residents to the wide array of services available to families. Assist families with accessing community resources, Income Benefits/Assistance, CalFresh [Supplemental Nutrition Assistance Program (SNAP)], Healthcare [physical and mental health] enrollment applicable. Assist with personal goals and well-being, housing retention, situational growth or improvement Documentation: Input Coordinated Entry System [CES], maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals. Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan. Participate in related program, agency and community meetings as assigned. Work in collaboration with Program and Agency staff/team to implement program operations and policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Provide ongoing support services for clients living in the shelter setting including but not limited to information and referral for services. Participate in all program activities/events for families of both programs; may include some nights and weekends. Assist Program Leadership in the development, maintenance, and improvement of Performance Quality Standards [PQI], client and partner feedback, and follow-up where necessary to ensure prompt and appropriate services. Service Area: In concert with the Program Leadership develop, maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry. Participate with other staff in the maintenance of a safe and healthful environment in the AP’s. Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise. Operations: Supports Program Leadership and staff in the overall compliance with Catholic Charities policies and procedures and requirements to ensure that: Policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants; Establish rapport and develop and maintain working relationships with human service agencies, funders, community members, participants, providers, and other non-profit agencies; Provide staff support to commissions, committees, and task forces Communication: Consistently practice effective mission-based communication across all levels throughout the organization and programs. Leadership: Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision, and values of the organization. Participate in related programs, agency, and community meetings as assigned. Community: Develop and maintain positive professional relationships with collaborative service providers, funders, and communities. Other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

• Bachelor’s degree in social work, or in-lieu of, related field experience with a minimum of two [2] years in case management
• Sensitivity to and possess a knowledge of homelessness and substance use disorders, and associated Healthcare [physical and mental health] issues
• Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations
• Strong knowledge of substance disorders and associated health issues
• Excellent written and verbal communication skills
• Electronic data collection, input, and information maintenance
• Computer Skills and MS Office Suite knowledge
• Must have experience in assessments and strong crisis intervention skills, particularly with people with substance use disorders and associated Healthcare [physical and mental health]
• Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations
• Achievement and Client oriented
• Work as part of a team and collaborate with colleagues for successful outcomes
• Organizational awareness
• Required License to drive in the State of California and the ability to drive a vehicle that requires a Class 2 California Driver's License
• Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success
• Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts
• Coordinate people, resources, information maximize success
• Functional knowledge of Microsoft Office Products
• Knowledge of issues facing homeless individuals
• Must be able to read and write English
• Organizational awareness
• Strong coordination skills
• Knowledge of community resources for population
• Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems
• Good written and verbal communication skills
• Ability to prioritize tasks with strong organizational skills
• Knowledge of San Francisco County social services networks
• Ability to design systems and processes to track data and monitor progress
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations
• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews
• Is responsible for accurate and timely submission of case records
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting

Nice To Haves

• Bilingual English/Spanish: Preferred- not required

Responsibilities

• Assess resident’s needs, situations, strengths, and support networks to determine goals
• Develop mutually agreed upon plans to improve their wellbeing and housing situation
• Help program participant adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues
• Provide direct services to residents
• Educate and connect residents to the wide array of services available to families
• Assist families with accessing community resources, Income Benefits/Assistance, CalFresh [Supplemental Nutrition Assistance Program (SNAP)], Healthcare [physical and mental health] enrollment applicable
• Assist with personal goals and well-being, housing retention, situational growth or improvement
• Input Coordinated Entry System [CES], maintain proper client and program documentation [updates/changes] client data collection, information and referral, collection of documents to address Participants’ immediate needs and long-range goals
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
• Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan
• Participate in related program, agency and community meetings as assigned
• Work in collaboration with Program and Agency staff/team to implement program operations and policies
• Provide ongoing support services for clients living in the shelter setting including but not limited to information and referral for services
• Participate in all program activities/events for families of both programs; may include some nights and weekends
• Assist Program Leadership in the development, maintenance, and improvement of Performance Quality Standards [PQI], client and partner feedback, and follow-up where necessary to ensure prompt and appropriate services
• In concert with the Program Leadership develop, maintain and improve standards for client service and written procedures and protocols for services; ensure timely and accurate outcomes data entry
• Participate with other staff in the maintenance of a safe and healthful environment in the AP’s
• Be trained and prepared to implement emergency procedures for groups or individuals and tend to emergencies as they arise
• Supports Program Leadership and staff in the overall compliance with Catholic Charities policies and procedures and requirements
• Collaborate with case management staff in the development and implementation of Individual Service Plans and provide ongoing follow-up with program participants
• Establish rapport and develop and maintain working relationships with human service agencies, funders, community members, participants, providers, and other non-profit agencies
• Provide staff support to commissions, committees, and task forces
• Consistently practice effective mission-based communication across all levels throughout the organization and programs
• Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision, and values of the organization
• Develop and maintain positive professional relationships with collaborative service providers, funders, and communities
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level