Housing Operations Manager

University of Hartford•West Hartford, CT

30d

About The Position

Manages aspects of all housing-related operations to include overseeing key aspects of furniture management, room assessments, proactive facility maintenance, vendor relations, and highest level of customer service. Supports overall housing operations and ensures a positive experience for residents and staff. Responsible for following and implementing federal and state regulations as they relate to Residential Life, DSS functions, fire safety, emergency and risk mitigation, and Clery Act as well as university policies and procedures. In all actions, maintains privacy and confidentiality of records. Performs all duties in full support of the University's mission, understanding the positive and effective execution of these duties are instrumental to the education of the University's students.

Requirements

Bachelors Degree required
The ability to work effectively with diverse groups.

Responsibilities

Implements the storage, replacement, and deployment of furniture for housing facilities, ensuring that all units are adequately furnished and in good condition.
Coordinates logistics related to the movement and maintenance of furniture across housing locations. Manages furniture inventory database.
Assesses and manages Room Condition Reports (RCR) to ensure that rooms are properly documented at check-in and check-out.
Assists with damage billing procedures, ensuring that charges for damaged property are accurately assessed and communicated to residents.
Develops and implements health and safety training programs for staff to maintain a safe living environment. Ensures follow-up for and resolution for infractions.
Oversees temporary housing relocation process, including contacting students and assists with transitions and space readiness for re-occupying.
Triages and addresses facility-related issues, ensuring timely resolution and minimal disruption to residents.
Serves as the primary point of contact for facility-related concerns and works closely with maintenance teams to ensure proper response protocols are followed.
Assists Assistant Director of Operations with the opening and closing procedures for housing facilities, ensuring all tasks are completed in a timely and efficient manner, including inventory checks and key management.
Collaborates with Residential Life Support Specialists in transition from summer housing and conference programs to fall move-in
Coordinates training for Residence Directors and Resident Assistants to ensure accurate completion and implementation of health and safety inspections.
Creates educational materials for residents on housing processes including: selection, TMA submission (work orders) and key replacement.
Fosters a culture of excellent customer service, addressing concerns and enhancing resident satisfaction.
Oversees and manages relationships with external vendors and contractors, ensuring all agreements and services meet the standards and timelines outlined in contracts.
Monitors vendor performance and resolve any issues related to service delivery.
Manages the check-in process for summer interns and other outside groups, ensuring their contracts, accommodations, and hospitality needs are addressed.
Supervises intern staff and provides guidance on housing-related matters to ensure a positive and productive experience.
Supervises and coordinates the student mover program, ensuring that furniture and personal items are moved efficiently during residence hall transitions.
Selects, hires, and trains student movers; ensures student staff adheres to safety and operational guidelines.
Creates any required annual reports as requested.
Performs other related duties as assigned.