Housing Operations Manager

Volunteers of America • Lanham, MD

86d • $74,000 - $77,000

About The Position

Volunteers of America Chesapeake & Carolinas, Inc empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations. Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America's most vulnerable”. Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. We strive to welcome, support, and retain skilled, compassionate individuals from a wide range of backgrounds, creating a workplace that offers engaging, meaningful, and rewarding opportunities for all.

Requirements

• Preferred-bachelor's degree in psychology, social work, sociology, behavioral health, or related area, from an accredited college or university.
• At least one year of experience working in a residential setting is preferred.
• At least two years of supervisory experience is required.
• On-call availability and working within the homes, including weekends, may be necessary at times.
• Excellent Computer Skills in Microsoft Office and office products.
• Excellent written and verbal communication skills.
• Proven ability for conflict resolutions.
• Bilingual in any language a plus.

Responsibilities

• Supervise and mentor Residential Coordinators to ensure they effectively manage staff in delivering specialized care for clients with SMI and DD.
• Conduct regular performance reviews to ensure Residential Coordinators address the unique behavioral and developmental needs of clients.
• Oversee compliance with regulations specific to SMI and DD group homes.
• Ensure proper documentation of behavioral health interventions, medication administration, and incident reports.
• Coordinate training programs for Residential Coordinators and staff, focusing on SMI and DD-specific skills.
• Monitor residential homes via site visits or audits to ensure Residential Coordinators implement evidence-based practices.
• Verify that care plans address individualized needs and that outcomes are tracked.
• Provide guidance to Residential Coordinators on managing acute crises.
• Review incident reports to identify triggers or patterns and develop preventive strategies.
• Manage budgets to ensure adequate staffing and access to psychiatric or therapeutic services.
• Engage with families, guardians, or conservators to address concerns and provide updates on client progress.
• Develop or update programs to address specific needs to enhance resident outcomes.
• Monitor operational and clinical metrics to identify areas for improvement.
• Prepare reports for leadership or regulatory agencies.
• Collaborate with leadership to address long-term operational needs.
• Plan for transitions to ensure continuity of services.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• paid volunteer time
• tuition reimbursement
• flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree