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The Housing Operations Assistant is responsible for guidance and leadership of a residential customer service center to ensure consistent quality customer service is provided to all residents and visitors. Supervises service center operations by completing daily tasks, and assisting with department related functions such as lockouts, key audits, and maintenance requests, ordering supplies etc. Responds to customer inquiries, requests, and complaints. Interacts well with students, parents and families, university community, and guests, and is able to convey information promptly and accurately. Maintains a high level of professionalism. This position requires a collaborative approach with other staff of the housing operations, residence, sorority, and fraternity life teams to meet departmental goals.