Housing Occupancy Operations Coordinator

University of Oklahoma•Norman, OK

1d•Onsite

About The Position

The Housing Occupancy Operations Coordinator at the University of Oklahoma serves as a team leader responsible for the day-to-day and long-term coordination of occupancy management for a 7,000-bed housing operation, including room assignments, student billing, and workflow design. Operating within the collaborative and supportive Housing Administration leadership structure, this supervisory role ensures that administrative processes are accurate and responsive to student needs by managing complex timelines and serving as a key decision-maker and problem-solver. Position will focus on occupancy and assignment management, supervision and team leadership, and process planning and collaboration.

Requirements

Bachelor's degree, AND: 12 months in student programming, student services, or closely related experience.
Equivalency/Substitution: Will accept 48-months related experience in lieu of the Bachelor's degree for a total of 60 months experience.
Ability to communicate verbally and in writing
Composition and proofreading skills
Computer skills, including proficiency in navigating and maintaining databases
Detail oriented for accuracy of data and information
Highly organized and ability to handle multiple projects and deadlines
Ability to communicate well and build rapport with students, faculty and staff
Ability to read and interpret policy as well as state and federal regulations

Nice To Haves

Prior higher education student services experience
prior supervisory experience
prior experience working with data, reports and enterprise systems
prior project management experience

Responsibilities

Oversees data and record maintenance, to include but not limited to housing assignments, room changes, move-in, move-outs and temporary relocations during all phases of the year. Will make assignment and space management decisions based on department priorities, relevant policies and student needs.
Attends events and meetings and serves on committees. Coordinate with campus partners such as Residence Life, Housing Operations, Sooner Card, Graduation and Persistence Support, International Student Services, and others, aligning operations where possible to enhance the residential student experience.
Management of day-to-day operations and supervise staff, to include hiring, training, supervising and developing Housing Occupancy Coordinator team.
Plans and coordinates special projects, to include leading the planning, full documentation and execution of complex seasonal timelines (fall opening, spring closing, summer housing, transition periods), anticipating the downstream impacts of decision on both students and staff.
Serves as a liaison with offices on and off campus, will participate in student resident recruitment events such as New Sooner Orientation.
Develops materials and strategies to improve occupancy-related policies, workflows and practices to improve residential student outcomes and team efficiencies. Contribute subject-matter expertise to departmental-level planning and decision making as needed.
Ensure team's occupancy data and billing auditing is accurate and proactively identify and correct potential issues
Direct the resolution of no-show, not enrolled, early arrival, late departure and special population cases
Plan team projects and timelines, set expectations, monitor progress and support team as needed in project completion.
Provide guidance to team on complex cases, policy interpretation and exception handling.
Continuously develop and refine occupancy-related workflows in collaboration with the Assistant Director, Systems Manager and Customer Relations Manager.