HOUSING NAVIGATOR

Affordable Housing Alliance Inc-posted 3 months ago

Full-time • Entry Level

Toms River, NJ

51-100 employees

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The Housing Navigator plays a key role in swiftly identifying, assessing, and connecting individuals experiencing homelessness to the appropriate housing resources. The Housing Navigator works with a network of community providers throughout Ocean County to help strengthen and enhance the system that enables households to access housing and critical crisis support in the region. The Housing Navigator serves as the initial point of contact for individuals seeking housing assistance, conducting standardized assessments to determine vulnerability and service needs. This role offers the opportunity to make a direct impact by facilitating timely and effective solutions for those in need, improving access to housing and resources for individuals and families in crisis.

Conduct intake and standardized vulnerability assessments for individuals and families experiencing homelessness during initial contact
Collect necessary documentation for housing referrals and develop individualized service plans
Provide comprehensive case management services connecting clients to community resources such as healthcare, mental health services, and employment assistance
Facilitate swift connection to appropriate housing programs by managing prioritization lists and coordinating with partner agencies
Monitor client progress and adjust service plans as needed to support housing stability
Create and maintain client files with accurate service plans, progress notes, and outcomes in the Homeless Management Information System (HMIS)
Ensure complete and accurate data entry and scan all documents into agency databases
Generate client reports as requested and run monthly system error corrections as directed by supervisory staff
Collaborate with local service providers to ensure smooth referral processes and minimize service barriers
Participate in case conferencing meetings to coordinate care and problem-solve complex situations
Demonstrate empathy and cultural sensitivity when working with diverse populations while maintaining professional boundaries
Exhibit strong organizational skills and ability to manage multiple priorities in changing situations
Work effectively with team members and community partners

High School Diploma or equivalent
Associate's degree or two years of relevant experience in social services, case management, or related field
Commitment to housing first philosophy, trauma-informed approach, and low-barrier service delivery methods
Excellent interpersonal and communication skills with ability to conduct effective interviews and maintain client confidentiality
Demonstrated ability to read, interpret, and implement program policies and procedures
Experience working with individuals facing financial hardship, homelessness, or vulnerable populations
Proficiency in budget calculations and financial documentation review
Exceptional attention to detail and data entry accuracy
Valid driver's license and reliable vehicle for local and statewide travel during work hours

Experience with HMIS or similar database systems
Experience with Medicaid billing processes
Knowledge of community resources and social service programs
Background in crisis intervention and client advocacy

Medical, dental, & vision insurance
Participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Employee Assistance Program
Paid Holidays

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