Illumination Health + Home-posted 2 months ago
$22 - $25/Yr
Santa Ana, CA
251-500 employees

Housing Navigators play a crucial role in collaborating with prospective property owners and managers to facilitate housing opportunities for individuals experiencing homelessness and those at risk of becoming homeless. Their responsibilities include conducting outreach and providing educational resources about available subsidies and security deposit assistance. Additionally, they serve as a single point of contact for property owners and managers, highlighting cost-saving benefits associated with tenant turnover services targeted at at-risk populations. The services offered encompass assessments, harm reduction strategies, trauma-informed care, and resource coordination aimed at promoting self-sufficiency through the development of life skills necessary for securing permanent housing.

  • Maintain a caseload between 30-35 clients.
  • Establish and execute an individualized housing plan encompassing tenant screening, tenant assessment, and housing goals with action steps.
  • Participate in weekly Interdisciplinary Care Team and/or Service Planning Area (SPA) meetings focusing on initiatives related to housing and homelessness.
  • Enroll families & individuals into the CES bed reservation through the Homeless management information system (HMIS) database (if applicable).
  • Conduct client contacts on a weekly basis or a minimum of four days of service each month.
  • Monitor client progress and collaborate with members of the client's care team to assess program effectiveness, develop strategies, and support goal attainment.
  • Provide crisis intervention and counseling, guiding clients through life skills development, therapeutic interventions, and community engagement activities.
  • Assist clients with housing searches, applications, and resource connections for additional needs.
  • Link clients to resources to assist with psycho-social and daily needs such as health care, food, hygiene items, and referrals to other agencies for permanent supportive housing.
  • Assist families and individuals with housing resources.
  • Document client progress and outcomes in the Electronic Health Record system (EHR) and HMIS systems.
  • Verify the client’s move-in expenses and/or furniture needs while collecting all relevant supporting documentation related to housing.
  • Engage in networking with landlords, property managers, and other community stakeholders.
  • Perform walkthroughs of prospective units to assess health and housing quality standards.
  • Acquire a comprehensive understanding of fair housing laws, local housing regulations, and various housing programs available within the community.
  • Maintain client confidentiality according to HIPAA.
  • Act in an ethical manner reflecting core values of integrity, transparency, accountability, respect, and responsibility.
  • Possess a valid CA Driver’s License and have eligibility for Company vehicle insurance.
  • High school Diploma or equivalent.
  • Professional verbal and written communication skills.
  • Have access to a vehicle.
  • Proficiency in Microsoft Office/Teams (Mail, SharePoint, Sheets, Calendar).
  • 6 months to 1 year of previous case management experience.
  • Experience working in a non-profit or community-based organization with homeless individuals and/or families experiencing literal or at-risk homelessness.
  • Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 10 days vacation PTO/year.
  • 6 days of sick pay/year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.
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