Housing Navigator

HELP USA • New York, NY

4d

About The Position

As a Housing Navigator for Home 4 Good, you will play a crucial role, supporting a portfolio-based, eviction prevention initiative focused on supporting tenants experiencing rental arrears. Acting as a vital link between tenants, landlords, and service providers, you will assist tenants in navigating both immediate and ongoing challenges that impact their housing and financial stability

Requirements

• Associate’s Degree preferred.
• Minimum of one (1) year of experience in housing/homelessness/prevention social services required.
• Knowledge and understanding of the family systems approach to practice preferred.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
• Bilingual English/Spanish speaker highly preferred.
• Valid US driver’s license is a plus.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Associate’s Degree preferred.
• Knowledge and understanding of the family systems approach to practice preferred.
• Bilingual English/Spanish speaker highly preferred.
• Valid US driver’s license is a plus.

Responsibilities

• Collaborate with partner landlords to engage with referred tenants experiencing housing instability.
• Manage a caseload of tenants facing rental and financial difficulties, jeopardizing their housing security.
• Facilitate access to benefit and social service programs, connecting tenants with financial aid resources such as One Shot Deals, Homebase services, and government rental relief initiatives.
• Act as a liaison between tenants and service providers, ensuring effective communication and assistance as necessary.
• Cultivate and reinforce partnerships with service providers to facilitate seamless referral.
• Assist tenants in acquiring and retaining rental assistance vouchers, guiding them through the application and recertification processes.
• Address client crises promptly, providing advocacy and support to access necessary services.
• Connect tenants with resources for sustainability, including employment services, financial coaching, healthcare, community organizations, and SNAP benefits.
• Conduct monthly check-ins post-resolution to promote housing stability for 12 months.
• Maintain program metrics through data tracking and utilize designated tools effectively.
• Generate monthly and quarterly reports as required.
• Attend program meetings to address service-related challenges.
• Ensure compliance with internal controls and keep them updated.
• Perform other duties as assigned in relation to the role.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees