Housing Navigator

L.A. Family Housing Corporation-posted 3 months ago
Full-time • Entry Level
Los Angeles, CA
101-250 employees
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The Housing Navigator is responsible for providing direct assistance and support to participants experiencing a housing crisis and homelessness through clinical engagement and intensive case management services. This position will be responsible for developing and implementing housing plans, participant budgets and working with internal and external stakeholders to connect participants to permanent housing, community resources and services to support housing placement.

  • Conducts regular in-person meetings with participants to develop and implement housing plans and budgets
  • Discusses housing plan barriers and links participants to appropriate resources
  • Provides field-based and street-based services
  • Assists with crisis intervention and de-escalation of participants as needed
  • Facilitates access to services needed to support housing readiness and reduce impact of barriers
  • Strategizes and presents housing leads to participants that include listings from LAFH, housing authority, internet, and internal database of landlords/management firms/owners
  • Provides psychoeducation to participants on how to complete housing applications, searches, and tenant rights and responsibilities
  • Engages and assists program participants with applying for permanent subsidy or low-income housing assistance programs
  • Transports participants as needed to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support with meeting housing plan goals
  • Drives personal vehicle in and around Los Angeles County and drive agency vehicles periodically to transport program participants
  • Prioritizes and follow-ups with each participant as needed to ensure they are making progress towards their permanent housing goals
  • Ensures a 'warm' hand-off and transition to the housing stabilizer to provide ongoing in-home case management services
  • Coordinates with internal and external stakeholders to ensure participants have the necessary items to secure housing and meet their housing goals
  • Participates in case conferencing and case presentations
  • Provides advocacy to help address issues and barriers between landlords and participants that may prevent move-ins
  • Participates in individual and group supervision, agency, and community meetings as directed by supervisor
  • Regularly reviews housing leads and tracks outcomes on appropriate databases
  • Documents all participant interactions through case notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS and CHMAP database
  • Adheres to Data and Compliance expectations that include maintaining complete participant files
  • Additional tasks, projects, and responsibilities as assigned by supervisor
  • Demonstrated knowledge of issues facing program participants (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal)
  • Ability to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness
  • Possess a high level of tolerance and understanding for individuals who present for services with mental health and physical health needs
  • Must be flexible and demonstrate ability to adapt and thrive in fast-paced and challenging environments
  • Comfort with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process
  • Customer Services skills
  • Conflict resolution skills
  • Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
  • Must be able to perform electronic data entry
  • Strong written and verbal communication skills
  • Demonstrated ability to prioritize roles, tasks, and deliverables
  • Effective time management skills
  • Strong advocacy skills
  • Ability to work in a team and independently
  • Ability to meet identified administrative deadlines and program deliverables
  • Creative problem-solving skills
  • Maintain and execute confidential information according to HIPAA standards
  • Bilingual: Spanish/English preferred, but not required
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post-offer Tuberculosis (TB) clearances
  • Health, Dental, Vision, Life Insurance
  • 403B Retirement Plan
  • 529 Education Savings Plan
  • Long Term Disability
  • Employee Assistance Program
  • Flexible Spending Accounts (FSA)
  • Legal Access Plan
  • Employee Appreciation Program
  • Company Sponsored Employee Events
  • Staff Development
  • 9/80 Alternative Work Schedule
  • Paid Sick, Vacation and 13 Observed Holidays
  • Public Service Loan Forgiveness Program Eligibility
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