Housing Navigator (SSVF)

Insight Housing-posted about 2 months ago
Full-time
Fairfield, CA
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For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions. The Housing Navigator supports the Roads Home Program’s effort through landlord engagement, retention, and collaboration with other housing agencies. This position acts as a housing advocate for Veteran households by negotiating housing options on their behalf and providing support in complying with housing rules through various tenant rights education and life skill trainings.

  • Identify and provide program participants with housing resources needed to reach their permanent housing goals.
  • Develop partnerships with property managers and landlords in counties that Roads Homes serves and maintain a database of landlords and available properties.
  • Match landlord qualifications with client needs.
  • Monitor the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.
  • Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.
  • Assist with the client intake process and initial assessment.
  • Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants’ direct lease contracts.
  • Perform or arrange housing inspections prior to move-in.
  • Maintain a database of all clients housed including date and location of permanent housing.
  • Conduct regular home visits to clients who are housed.
  • Ensure that all regulatory agreements, contracts, and fair housing laws are adhered to as they relate to housing.
  • Provide individual and group education regarding housing retention, tenancy skills, and financial assistance and management.
  • Coordinate eviction prevention services and follow up with landlords.
  • Assist clients in meeting basic needs for food, shelter, medical/mental health care, ID’s, etc., as needed.
  • Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
  • Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
  • Drive your own or agency vehicle to the field and to other program sites, as required.
  • Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
  • Attend and participate in all meetings and trainings as assigned.
  • Complete and submit timesheets in a timely and accurate manner.
  • Work within the framework of Insight Housing’s Code of Conduct.
  • Perform other tasks as assigned.
  • High school required. Bachelor’s degree in Social Services or related field a plus.
  • Ability to complete CPR/First Aid Training.
  • 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred.
  • 1 year experience in real estate, property management or housing support, preferred.
  • Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS).
  • Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
  • Excellent written and oral communication skills.
  • Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
  • Experience with Homeless Management Information System (HMIS) a plus.
  • Prior Customer service experience and administrative experience will be considered.
  • Relevant internship and volunteer experience will be considered.
  • Free Dental & Vision
  • 19 Paid Holidays - Including 4 Mental Health Days
  • 15 Vacation days & 10 Sick Days Annually
  • Retirement Plan with a match
  • Paid Training
  • 10-year anniversary sabbatical
  • Flexible Spending Accounts
  • Professional Development Allowance
  • Paid Parental Leave benefit
  • Discounted Pet Insurance
  • Affordable Health Insurance, including a free healthcare option for employees
  • 50% coverage paid by employer for dependents (vision, dental, health)
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