Street Outreach

ROOF ABOVE INC•Charlotte, NC

5d•Onsite

About The Position

The Housing Navigator QT Street Outreach position provides services to individuals who are unsheltered and living on the streets or in a place not meant for human habitation. The position is on a team specific to a partnership with the QuikTrip (QT) corporation. Subsequently, the primary outreach footprint is QT locations (and designated surrounding areas) within Mecklenburg County. The primary goal of the position is to help an individual connect to a permanent housing solution. Outreach will include rapport building, helping individuals with basic needs, and connecting individuals to other appropriate resources. The position may also provide outreach services outside of the primary designated areas, as directed, to assist with broader coverage across the County. Hours are full-time (40 hours/week). The schedule of days/hours will be determined prior to formally hiring. This position is primarily Monday through Friday, 8:00am - 4:00pm; however, the QT Street Outreach team (along with the Supervisor) work on a rotating basis an evening shift (1:00pm-9:00pm) and a Saturday (8:00am-4:00pm).

Requirements

A bachelor’s degree is required.
Prior experience working with individuals experiencing homelessness.
Understanding and use of databases and data analysis.
Ability to take initiative with minimal direction.
Ability to prioritize when facing multiple responsibilities and tasks.
Strong communication and interpersonal skills.
Attitude and Courtesy: Is respectful and courteous to others, practice the ability to cooperate. Is attentive to the concerns, ideas, and issues expressed by others. Shows consideration for and values the opinions of neighbors, other staff, volunteers, and donors.
Demonstrate proper judgment and decision-making skills. Secure relevant information, appropriately identify causes of problems, and take or recommend appropriate courses of action.

Responsibilities

Regularly visiting and canvassing QT locations and surrounding areas to engage with individuals experiencing homelessness.
Seeking pathways for individuals to secure permanent housing.
Completing Permanent Supportive Housing applications, Coordinated Entries, and appropriately documenting engagement and outreach within the Bitfocus Homeless Management Information System.
Connecting individuals to other appropriate resources and ensuring that individuals are document-ready for housing.
Transporting individuals to appointments and other appropriate resources.
Conducting crisis intervention and management services when needed, utilizing de-escalation techniques, and connecting individuals with appropriate levels of care.
Participating in relevant community meetings, workgroups, and/or partnerships to fold into the system of Outreach within Mecklenburg County.
Helping individuals connect to and access basic needs.
Collaborating with other Roof Above program team members as appropriate.
Participating in staff training and development activities as directed.