Housing Navigator-I (San Joaquin County)

Medzed LLC•Stockton, CA

5d•Hybrid

About The Position

HOUSING NAVIGATOR I (HN I) IS AN ENTRY LEVEL HOUSING POSITION THAT HELPS PEOPLE FIND AND KEEP HOUSING BY ASSESSING NEEDS, CREATING SERVICE PLANS, CONNECTING MEMBERS TO RESOURCES (LIKE MENTAL HEALTH, JOBS, BENEFITS), PROVIDING CRISIS SUPPORT, AND ADVOCATING WITH LANDLORDS. HOUSING NAVIGATOR ALSO FOCUSES ON STRENGTHS-BASED, TRAUMA-INFORMED, "HOUSING FIRST" PRINCIPLES TO BUILD STABILITY AND SELF-SUFFICIENCY THROUGH DIRECT MEMBER CARE, HOME VISITS, AND DETAILED DOCUMENTATION IN CRM.

Requirements

High School Diploma or equivalent required
0–1 years’ experience in in housing services, case management, homelessness services, or social services preferred.
Knowledge of community resources
Ability to work in field-based settings and travel locally.
Empathetic, curious, and relentless nature
Commitment to do outreach via phone and door knocks to enroll new members.
Basic computer proficiency
Effective communication and time-management skills

Nice To Haves

Bilingual preferred based on community need

Responsibilities

Manage an HN caseload up to 45+ with substantial support.
Conduct intake, develop individualized service/housing plans, provide emotional support, and use methods like motivational interviewing
Assist with housing searches, advocate with landlords, perform home visits/inspections, and help with move-ins/transitions
Accompany members to housing appointments
Calls, field visits, and door knock to provide care and enroll new members.
Build and maintain a member panel through consistent outreach.
Coordinate referrals to health plans, providers, and community-based resources.
Staff tables and other community partnership opportunities as requested.
Document timely, accurate, and compliant case notes in Salesforce Health Cloud and health plan portals, as necessary.
Participate in interdisciplinary case conferences and team huddles
Escalate complex or high-risk member needs.
Maintain compliance with CalAIM, DHCS, and health plan requirements.
Meet outreach, engagement, and documentation timeliness standards.
Attend required training and professional development.
Support audit readiness and data tracking activities.