Housing Navigator - Homeless Shelter (3874)

MERCY HOUSE•Anaheim, CA

4d•$22 - $22•Onsite

About The Position

The Housing Navigator supports individuals in Mercy House shelters by conducting needs assessments, creating individualized housing plans, providing referrals, and advocating for housing stability. This position involves trauma-informed care, harm reduction strategies, crisis intervention, and collaboration with external partners to help clients secure and maintain stable housing.

Requirements

Strong understanding of confidentiality and ethical case management
Ability to document clearly and follow procedural guidelines
Effective communication (written and verbal)
Comfortable working in a fast-paced, team-oriented environment
High tolerance and empathy for clients with complex needs
Ability to establish professional relationships and maintain a safe environment
Ability to lift up to 50 pounds
Prolonged computer use and desk work
Reliable transportation required

Nice To Haves

Bachelor’s degree in Human Services, Psychology, Sociology, Social Work, or related field is preferred
Minimum 1-2 years of experience working with homeless and/or mentally ill populations is preferred
Candidates without a degree but with 2+ years of relevant experience are encouraged to apply

Responsibilities

Maintain a caseload of 22–30 clients
Conduct intake assessments within 7 days of shelter entry
Assist clients in obtaining essential documents (ID, birth certificate, income verification, benefits)
Provide referrals, crisis intervention, and support with securing permanent housing
Perform assessments to develop service plans with short- and long-term goals
Enroll eligible clients in CalAIM and assist with employment, benefits, and health linkages
Apply trauma-informed care, harm reduction, and motivational interviewing techniques
Collaborate with community partners including health networks, landlords, and housing authorities
Attend voucher briefings, match meetings, and CES coordination efforts
Assist with housing searches, applications, accommodations, and move-in preparations
Input accurate data into the Homeless Management Information System (HMIS) and maintain updated client records
Actively participate in meetings and trainings
Work collaboratively with staff, volunteers, and service providers
Demonstrate flexibility, empathy, and effective communication with diverse populations
Maintain accurate documentation (case notes, plans, assessments)
Support data collection efforts and meet deadlines
Use Microsoft Office and other relevant software systems
Respond promptly to communication and manage workload independently
Provide occasional logistical shelter support (e.g., phones, food service, cleaning)
Perform other duties as assigned by the Navigation Supervisor or Program Manager