Housing Navigation Supervisor (4403)

MERCY HOUSE•Buena Park, CA

5d•$27 - $27

About The Position

The Navigation Supervisor is responsible for supporting and motivating approximately 5-7 Navigators and will maintain a small caseload as needed. This position is responsible for ensuring that the Navigation team performs ongoing needs assessments, assistance with personal housing plans, advocacy, and support to individuals as needed. This position requires strong leadership skills and will collaborate with the Regional Director overseeing Navigation services to identify problems/obstacles and create solutions. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Requirements

Bachelor’s Degree in Human Services or related field or equivalent experience
At least 1 year of experience working with homeless individuals and individuals living with mental health conditions
Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Ability to perform crisis intervention as needed
Reliable transportation
Excellent communication and interpersonal skills
Strong organization and time-management skills
Ability to maintain a positive and professional environment while on duty
Proficiency in using Microsoft Office programs
Ability to communicate effectively and respectfully both verbally and in written form
Ability to lift, bend, push, and pull up to 50 pounds

Nice To Haves

Management, supervisory, or team lead experience is strongly preferred
Fluency in Spanish is of significant value

Responsibilities

Housing Navigation
Maintain a caseload of 5-7 clients and meet with clients based on their needs
Demonstrate leadership and team building qualities to implement mission, ensure quality services and core values of the agency
Utilize harm reduction interventions and methodologies to provide client centered services.
Utilize skills regarding crisis prevention and intervention
Assist clients to build their strengths and recognize their needs in a respectful manner
Be knowledgeable of community resources and refer clients as needed
Keep accurate, up to date casefiles including documentation on all clients, including but not limited to individual service plans and case notes in Cal Optima Connect, etc.
Facilitate regular case conferencing meetings to ensure clear communication with shelter operations teams and collaborate around challenging client cases
Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources
Leasing
Speak effectively before landlords and small groups
Engage and network with landlords, perform habitability inspections, and deliver rent checks as required by program
Ability to enter clients’ units with program staff and assess for potential habitability concerns
Attend intake meetings with case managers as necessary to meet clients, provide housing search and navigation services, and complete housing screenings forms with clients
Complete rent reasonability studies for units that pass habitability inspections
Team Management
Supervise approximately 5-7 Navigators in a way that facilitates their optimal performance
Train and direct new Navigators and assist them with day-to-day questions relating to the completion of their job assignments
Oversee quality control of case files on a quarterly basis to ensure accurate, up to date documentation on all clients, including but not limited to Individual service plans and case notes
Assist with problem solving and guiding Navigators who are dealing with difficult cases
Coordinate training and orientations as needed
Meet with identified staff individually and facilitate team meetings, bi-monthly or as needed
Conduct 90-day probation and annual reviews for case managers
Approve Absence from Work requests
Approve and monitor monthly mileage reimbursement requests
Receive, review, and process financial assistance requests as needed
Oversee the consistency of documentation standards set forth by the program contract and program policies
Oversee accurate and complete data into HMIS and CES
Maintain a positive, professional, and safe work environment while on duty, and establish/maintain effective working relationships with others
Miscellaneous
Assist Emergency Shelter’s Program Manager in overseeing the day-to-day operations in Manager’s absence
Attend staff meetings and community meetings as assigned by the Program Manager or Regional Director
Attend trainings that increase knowledge of meeting clients’ needs in an effective manner
Lead Navigation Teams in aiding shelter operations duties in collaboration with Shelter Program Managers when needed
Possess a willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc.
Other duties as assigned