Housing Monitor (3911)

THE SALVATION ARMY•Johnson City, TN

2d•$15•Onsite

About The Position

The housing monitor is the key hospitality representative, who will uphold and enforce the rules – thereby ensuring a safe, structured, predictable environment for guests and staff. The housing monitor will be supported by the shelter manager and other staff in this role. The housing monitor checks guests in and out throughout the day, dispenses medical boxes and keeps medication logs, answers the phones, oversees the use of the publicly available toilets, and participates in the processing of new guests. The monitor can expect to assist or lead in provision of snacks, meals, etc. The overnight monitor will engage in some cleaning activities, light preparations for breakfast, as well as ensuring curfews, lights out and bed assignments are being followed. The capacity to engage well with individuals experiencing distress, crisis and conflict is essential, as is the ability to make wise decisions quickly.

Requirements

Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.
Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
High school diploma or G.E.D.
One year experience performing security or social service work preferred, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Checks guests in and out each time they enter / exit the main entry of the shelter building.
Completes required paperwork; inputs data into the computer in order to maintain computer records and generate client lists, including but not limited to HMIS
Turns away clients who are barred, intoxicated or otherwise ineligible for shelter accommodations; attempts to refer ineligible clients to other shelters for accommodations.