Housing Management Coordinator

Home Group • Southampton, MA

7d • $13

About The Position

This is a great opportunity for a Housing Management Coordinator to join our team here in St Marys Road. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!
Customer group - we are in a ten-bed shared accommodation with adults with mental health and dual diagnoses.
Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
Help our customers with housing benefit claims, making sure that these are received on their rent account.
Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void within set timescales.
Ensuring we are health and safety compliant and that maintenance standards are met.

Requirements

• Experience in managing a housing management caseload and overseeing landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups
• You’ll need an Enhanced DBS check done and we pay for that.

Responsibilities

• tenancy support for customers
• ensuring homes are safe and well maintained
• providing a housing management service
• support customers to manage and maintain their tenancy and rent accounts
• engaging and involving customers in their tenancies
• help customers with housing benefit claims
• issue and sign warning letters and notices which may lead to attending court
• turn around vacant or void within set timescales
• ensuring health and safety compliance
• ensuring maintenance standards are met

Benefits

• Health Cash Plan
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees