Housing Link Call Center Navigator

Family Service Association Of Bucks County • Langhorne, PA

5d • $20

About The Position

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Housing Link Call Center Navigator.

WHY YOU’LL LOVE WORKING HERE

Work-Life Balance: Regular weekday hours, 12 paid holidays, and a floating birthday holiday.
Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
Financial Wellness: 401(k) with employer match and discretionary employer contributions.
Professional Growth: Continuing education, mentorship, and career advancement opportunities.
Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Requirements

• Associate degree (AA) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Proficient in keyboard data entry and familiar with call center platforms.
• Basic computer skills, including Microsoft Office Suite.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Answer and respond to inquiries primarily via phone, and occasionally by email or other communication channels.
• Conduct screening interviews to assess callers’ housing crises and determine information and resource needs.
• Create and maintain case records, including detailed notes on client housing status, household composition, referrals, and outcomes.
• Explain the Housing Link process, diversion recommendations, and referral pathways to callers.
• Make appropriate referrals to Housing Link community partners to address immediate housing needs.
• Provide information and resource referrals related to quality-of-life issues impacting housing stability.
• Use the call platform to manage client communications, including retrieving and prioritizing messages based on urgency and client status.
• Follow established process guidelines and produce activity reports as required.
• Maintain ongoing communication with co-workers to ensure smooth coordination and information sharing.
• Participate in team meetings, organizational meetings, and community events as a representative of Housing Link and Family Service Association.
• Engage in ongoing training to enhance call handling, assessment, and resource knowledge.
• Perform other related duties as assigned by management.

Benefits

• Work-Life Balance: Regular weekday hours, 12 paid holidays, and a floating birthday holiday.
• Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance.
• Financial Wellness: 401(k) with employer match and discretionary employer contributions.
• Professional Growth: Continuing education, mentorship, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree